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BlackBerry® PlayBook™

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Visitor
Posts: 1
Registered: ‎09-26-2013
My Device: PlayBook 16 gb & Bold 9900
My Carrier: Vodafone UK

Playbook Camera

BB,

 

Got an issue that developed overnight with my PB, the Camera has stopped working.  Error 4003 Picture or Video.  Just have a black screen. I use the camera and video for surveys a lot and can't do without it. I used it fine one day. The following day nothing. I have noticed the camera still works for the video chat which is a feature I don't use...  What do I need to do to fix this? I have looked for information on this on the internet but not got much from that other than it can't be fixed???

Guru III
Posts: 32,131
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Playbook Camera

not sure if this will fix it or not but could be hardware related and this fix dont work most of the time.

 

 

First I would like you to do a Back Up of your PlayBook using your computer and BlackBerry Desktop Software.

This can be downloaded for free from http://us.blackberry.com/apps-software/desktop/

After the Back Up is complete I need you to unplug your PlayBook and then push and hold down the Power Button until the unit Force Powers Off.

Now, while Desktop Software is still open on your computer and the PlayBook Powered Off, Connect the PlayBook to your computer.

You should see and error screen from Desktop Software pop up that has the options to Retry, Update, or Cancel.

QUICKLY choose the Update option.

This will erase all the information off of your PlayBook and Re-Write the Software back onto it. Once it's complete your PlayBook will need to go back through the setup wizard, and you can then perform a restore using Desktop Software to return your information. The only thing that won't come back after the restore are the apps that you downloaded from App World but they can be easily Re-Installed using the My World feature in App World.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


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Contributor
Posts: 24
Registered: ‎06-20-2012
My Device: Blackberry Playbook
My Carrier: Telus

Re: Playbook Camera

  I experienced the same problem a few months ago while trying out a photosketch app.  I got Error 4003 for picture and video but video chat still works fine. Unfortunately, Backup does not work for my  Playbook so I can't do a reinstall of the OS as you advise. Updating the OS recently did not fix the problem either. 

Guru III
Posts: 32,131
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Playbook Camera

How to transfer files to and from the BlackBerry PlayBook tablet and BlackBerry 10 smartphone   

 

use wifi to backup the media on it and then you can try above. you will lose however game saves local PIM and web site links

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V


Contributor
Posts: 15
Registered: ‎10-18-2013
My Device: curve 9220
My Carrier: IDEACELLULAR

Re: Playbook Camera

I am also facing similar problem since yesterday , anticipating solution.

 

Have your got one.

 

 

Contributor
Posts: 15
Registered: ‎10-18-2013
My Device: curve 9220
My Carrier: IDEACELLULAR

Re: Playbook Camera

Is it a manufacturing defect with Blackberry Playbook , I have similar error from many who happen to interact with me or came across in Discussion forums

Trusted Contributor
Posts: 156
Registered: ‎11-20-2011
My Device: playbook 16g,32g, 64g (use this every day still), 2-z10's, Passport
My Carrier: Telus

Re: Playbook Camera

Since the video chat camera works I wonder if you could just turn the camera around and use the other camera.  I recently downloaded a camera app which has lots more features.  I wonder if a different app might work