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05-10-2012 07:40 PM
I've had my playbook for a few months, maybe 7 or so months, not sure exactly, but, since the OS2 update, my microphone(s) are completely non-functional, in both the video camera and the voice notes, it's nothing but static/white noise. I just completed a wipe and it's now updating to OS2 again, and the issue persisted through the wipe. I presume that's indicative of a hardware error. since it originally came from best buy, what do I need to do to have a warranty replacement done? I'd really prefer NOT to be without my playbook (even with the limitation on functionality) for however long it takes to ship the old one back and get it fixed and ship back to me or a replacement.
05-10-2012 07:47 PM
06-14-2012 03:46 AM - edited 06-14-2012 03:48 AM
the issue is a hardware issue as the right hand microphone is connected to the same ribbon connector that the earphone jack uses and if you record a 10 second video and for the last 5 seconds squeeze (with a firm squeeze) the playbook right where the microphone is you will see in the playback that this eliminates the "static" and normal sound is resumed ....... the only problem now is getting blackberry (rim) to accept this as a common fault as there are currently no spare parts for a diy fix it would have to be returned to rim europe which is fine if you have a warranty but not if your like me and own a secondhand unit ........if anyone gets an ansewr for a spare parts supplier please let us know