02-21-2012 12:20 PM
I have searched for this topic and can only find issues with wifi on OS2 beta, and that problem is not the same as mine now (where it couldn't find any networks). I have also posted this in another section of the forum accidently - it is my first post.... SORRY!!!
I downloaded the update the morning via the desktop software as it started to download via wifi then it didn't complete the update.
OS2 is now installed perfectly, but my PB won't connect to encrypted wifi networks. I work for an IT Support company and have had an engineer troubleshoot it where it would only connect to a wifi hotspot on an Android phone, it finds but won't connect to our internal wifi network whereas it used to before with the previous OS.
Any suggestions or anyone else having the same issues? I want to play!!!
02-21-2012 01:01 PM
02-21-2012 01:57 PM
This is a long tech support. So far they've had me powercycle the router. . .didn't help. . .they've had me check bluetooth connectivity. . .I only have a keyboard which it detects, but won't connect to (it's a logitech mx5000 and I didn't expect it to connect, though it did detect it. I'm 51 minutes into the call with out being any closer to a solution. . .
02-21-2012 02:31 PM
I had the same problem. In order solve this I resetted the software to the factory settings. Once done during the setup process, the blacberry connected to the wifi and updated to the ver 2.0 automatically. It is now running and encrypted wifi working like a charm.
02-21-2012 04:29 PM
1. Open PB Desktop Manager
2. Connect PB to PC
3. Shut down PB by pressing power button and + and - switches at the same time and disconnect PB from Desktop Manager
4. Connect PB to PC
5. When PB connection process has begun Desktop Manager will try to connect to the Desktop Manager and display a popup window "option to Update" select update
6. This will take a long time approximate 20-25 minutes
7. Follow on screen instruction at the end.
Note: update option may require two or three attempts. I had to do it twice. The first attempt gave me an error message stating that it could not connect to PB or something like that and asks to try update again. You have to go through the whole process as described above until you have successfully updated the software. Patience is required to be successful.