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New Contributor
Posts: 3
Registered: ‎04-10-2013
My Device: Blackberry playbook 16 go wi-fi
My Carrier: none

Playbook Update to the latest version erase all my data

Playbook Update to the latest version erase all my data, How I can restore or recovery my data . Pictures of my trip is lost.

 

Many product on the Web none is working  

Forums Veteran I
Posts: 1,945
Registered: ‎11-28-2011
My Device: PlayBook 32 & 64 GB & Torch 9860, Z30
My Carrier: Wind Mobile

Re: Playbook Update to the latest version erase all my data

Have you ever done a backup of all your files to your computer prior to doing the upgrade? If not, you have likely lost all your data. I have not had this happen to me in the 20 months I have had mine. Very unfortunately.
New Contributor
Posts: 3
Registered: ‎04-10-2013
My Device: Blackberry playbook 16 go wi-fi
My Carrier: none

Re: Playbook Update to the latest version erase all my data

I made a backup before going in vacation, but I cannot acces my playbook , and blackberry ask me for a update ,And it the fisrt time to see a uptdate to erase all data. I need my vacation pictures

Guru III
Posts: 32,198
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Playbook Update to the latest version erase all my data


gizmo54 wrote:

I made a backup before going in vacation, but I cannot acces my playbook , and blackberry ask me for a update ,And it the fisrt time to see a uptdate to erase all data. I need my vacation pictures


I think those pics are gone. Sorry we cant help more getting them back. I would get a box account to sync to cloud so this cant happen again.

 

I suspect playbook was not on fully when connected to PC and it suggested an update and showed a warning that it will erase all data that you might have over looked.

 




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New Contributor
Posts: 3
Registered: ‎04-10-2013
My Device: Blackberry playbook 16 go wi-fi
My Carrier: none

Re: Playbook Update to the latest version erase all my data

you have been to Cuba, there is no cloud in Cuba, the Internet is still modem speed and no wifi .

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Guru III
Posts: 32,198
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Playbook Update to the latest version erase all my data

never been to Cuba but had a few nice cigars from there

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V