01-30-2013 07:00 AM
Have a 32GB Playbook and from new has had wifi issues. Running 18.104.22.1684.
Symptoms are that works fine on a variety of open and secure networks until a point where wifi is showing as connected, it tells me I have an internet connection but no apps or browsers able to access the internet, just unable to resolve host name.
Having trawled the internet I have tried the following fixes -
All methods of rebooting and changing date/time etc.
Deleting the saved network - in fact all networks
Changing various settings etc.
The only fix that works is a complete security wipe at which point it works again until the next time, which has now occurred 5 times.
The onset of each episode of being frozen off of networks seems to be login on open connections. I have it set to ask for connection to a saved network and when accepted the login page opens. However on occasion the login "handshake" seems to get confused and I am left with the device supposedly loggedin but no network access.
No matter what I then do the same issue exists on all networks I try until I do a full wipe.
All settings are standard, websites allowed to access location etc.
Can't register the device for support, get the message that support not available.
Any help appreciated.
01-30-2013 09:16 AM
Just also tried on a WPA2 network. Same symptoms, connected but no internet access.
IP Address 192.168.1.113
Primary DNS 192.168.1.1
Having searched a load of further forums seems this is a pretty common issue and one that has no definitive fix.
Considering this is a well known issue that has been around for a couple of years and RIM have failed to address then pretty poor show. I will try and call BB Support and report back.
01-30-2013 09:39 AM
01-30-2013 01:49 PM
01-30-2013 01:52 PM
01-30-2013 02:30 PM
Hi and thanks for replying but as you will see from my posts the issue is on open networks - to be more specific public wifi hotspots.
Therefore I have no access to router settings.
Where I do have access to the router the PB will reconnect after a wipe with no changes to settings.
The problem is with the PB where the wifi is connected but for whatever reason it is not possible to connect to the network.
01-30-2013 02:38 PM
After deleting all saved networks and rebooting the PB it failed to connect again to the secure network I had last tried.
However, it did connect to an open wifi hotspot. I am wondering whether I need to ensure that the next network I try after experiencing the issue and doing the above is different to the one I was trying to connect to last.
Is there some kind of residual network memory hang up !
Will update again next time it occurs, which historically has been every 2 - 7 days.