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BlackBerry® PlayBook™

New Member
Posts: 1
Registered: ‎06-21-2012
My Device: Playbook
My Carrier: Na

Playbook cameras stopped working!!!!!

After updating to the latest OS, both cameras just stopped working. I just see a black screen, and error messages that say that the camera is in use by another program...etc

 Tried security sweeps and reloading OS but nothing worked!!! Please help! 

Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Playbook cameras stopped working!!!!!

Hey grey25,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


We are aware of this issue, this KB article has been created: www.blackberry.com/btsc/KB30341


To get the issue resolved you will need to contact our BlackBerry® PlayBook™ support team.  Go to www.blackberry.com/support and click on BlackBerry PlayBook and then support for your local number.


Let me know if you have any more questions.





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New Contributor
Posts: 7
Registered: ‎09-14-2011
My Device: Torch 9810/Playbook
My Carrier: Telus

Re: Playbook cameras stopped working!!!!!

Having similar problem, tried to get support but when serial number entered says past date. Does that mean I can't get the fix?
Guru III
Posts: 32,244
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Playbook cameras stopped working!!!!!

support and warranty are different


you need to call in and choose other option and ask for warranty support.


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