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BlackBerry® PlayBook™

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New Contributor
Posts: 3
Registered: ‎10-07-2011
My Device: 9800
My Carrier: 1

Playbook compatibility with 9800

Whenever I try to access my BBM on the playbook, the following message appears:

 

Blackberry Bridge plug-in for BBM does not exist, or your version of BBM does not support BlackBerryBridge.

 

I have the following versions:

 BBM: 6.0.0.129

Phone: 6.4.0.142

Playbook: 1.0.7.3312

 

In addtion I experience severe screen "hanging' - it takes up to 1 minute to react to any touch on the screen - this happens not consistently , but at least every 3 or 4 tap on the screen

 

THank you!!

Posts: 94,479
Likes: 24,392
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Playbook compatibility with 9800

Reboot your 9800 with a powered on battery pull...

Reboot your Playbook (or reset) by touching the battery symbol > Reset.

 

Now, try to pair the Bridge connection again.

 


Riaan1 wrote:

 

Phone: 6.4.0.142


That's not correct, there's not 6.4 for the 9800 device. Look at Options > > Device > About, third line down beginning with a "v.6.0.x.xxx", What is yours?

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New Contributor
Posts: 3
Registered: ‎10-07-2011
My Device: 9800
My Carrier: 1

Re: Playbook compatibility with 9800

Sorry

V6.0.0.337

New Contributor
Posts: 3
Registered: ‎10-07-2011
My Device: 9800
My Carrier: 1

Re: Playbook compatibility with 9800

Thank you!!! The BBM advice worked!!! It is now connected. The only challenge now is the delayed screen action

 

 

Posts: 94,479
Likes: 24,392
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Playbook compatibility with 9800


Riaan1 wrote:

Thank you!!! The BBM advice worked!!! It is now connected. The only challenge now is the delayed screen action

 


You're welcome.

 

You might consider upgrading to the most recent 6.0.0.668 official OS release for the 9800, and that might help fix the lag time on the screen action.

 

See the link below for the download, and follow these simple installation instructions.

First locate your carrier and the OS file you wish to use.
http://na.blackberry.com/eng/support/downloads/download_sites.jsp

Do a backup of your device first, using Desktop Manager > Backup. Close Desktop Manager upon completion.

1. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.
2. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."
3. Plug in BB and double click on "Loader.exe." It's located in the same place as the above vendor.xml file.


 

 

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code