05-31-2012 02:48 AM
Hi all, I'm having trouble with my playbook. I've had it for about six months with no problems at all, I really love this device. About two days ago, with the battery was at about 75%, I started a song then plugged it into my stereo and put it in standby. I didn't hear anything out of the speakers. Went to swipe it on, and it wouldn't turn on. Its been a paperweight ever since.
- Will not turn on
- Will not charge
- Will not connect when connected to PC via usb
- NO LED flashes at all
Things I've tried:
- Hard reset (power, +, -)
- Factory reset (connection to PC with BB Desktop running
- Letting it sit for 24 hrs (unplugged) then plugging it into OEM wall charger/USB cord
- Letting it charge with OEM wall charger (~24 hrs)
Yes, I can confirm that the wall charger and USB cord work (they charge/connect my phone). Any ideas? Is my only option to contact customer support? If any more info is needed, I'll try to provide it as best I can. Any help would be greatly appreciated, thanks!
Solved! Go to Solution.
06-03-2012 08:56 PM
06-04-2012 08:01 AM
Welcome to the BlackBerry Support Community Forums.
Thanks for providing all the information.
Since the BlackBerry® PlayBook™ tablet is not turning on even when plugged into the wall charger, you will need to contact our PlayBook Support team to resolve this issue.
Here is how to contact them: http://us.blackberry.com/support/playbook-support/
Let me know if you have anymore questions.
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Click Accept as Solution for posts that have solved your issue(s)!
06-04-2012 03:13 PM - edited 06-04-2012 03:13 PM
Thanks for the replies guys. Unfortunately, I had no luck with stack charging; but thanks for the idea aandras. I finally gave up last night and called it in.
06-05-2012 10:03 AM
Yes, I called support and they lead me through a few things to make sure it wasn't working (double checking the chargers, attempting to turn on while plugged in, etc.). After nothing worked, an RMA was issued and they sent a box for me to ship my playbook to them. Overall, the call lasted about 15-20 minutes.