07-30-2012 06:11 AM - edited 07-30-2012 06:23 AM
I have dropped playbook on the house floor. It was on standby , about 50% charged.
Once picked up couldnt turn on. Tried reset the device via holiding up,down volume buttons altogether with power button. Just red light coming up for 2 sec.
If I press just the power button for longer, than red light comes up for 15 sec and dissappeard. It doesnt matter whether connected just to the electrical wall or to the pc via usb cable.
If the playbook connected to the pc , it shows up after 1 min that is connected to the pc and you can connect to new device , volume (Z is in my example.You can check the folders with pictures and so on.
Have also downloaded the newest blackberry desktop software and it showing on this application that my playbook is charged 97% , software version 2.0.1(bundle 358)
I have tried several time press just the power button so the red light comes up for 15 sec and I believe as long as come up this means that is charging?Not sure whether I'm correct?But if the desktop app showing that is charged almost 100%?
Any idea how to troubleshoot and fix the issue?
07-30-2012 06:43 AM
07-30-2012 06:58 AM
07-30-2012 07:11 AM
07-30-2012 08:39 AM
07-30-2012 08:44 AM
Nothing coming up so looks like something with the screen.Awh.. just so annoying.It droppedolny from only 1m hights.I can get the stuff from it via pc as is synching but nothing on screen..
07-30-2012 08:56 AM
07-30-2012 09:05 AM
I would like to thank you for the advice.
I have just send him a msg to have look on the issue if has 1 spare min.
Wouldnt mind to open if I would know how to.. need some info about that. It's a good idea to have look inside and checking wheather anything out of place as you said,
I'm currenty based in Poland but traveling a lot to Ireland. I think the closest support where eventually I will have to post to repair is in UK as long as I'm aware.
07-30-2012 04:49 PM