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New Contributor
Posts: 7
Registered: ‎05-10-2012
My Device: Torch
My Carrier: AT&T

Playbook is faling to communicate using Desktop SW but BB Device Manager Shows PB as connected

I'm running the Playbook OS 2.0.1.358 and Desktop SW 7.1.0.32 on Windows 7.  I've uninstalled and reinstalled DTSW.  I've tried 3 different USB cables.   The Blackberry Device Manager sees the playbook and shows it as connected.  

 

It's the DTSW that says it canot "communicate" with the device.   I've tried to run the Update that it offers to install, but that fails too.

 

This was working a month ago.  Any ideas?  Thanks!

 

 

 

Developer
Posts: 236
Registered: ‎07-27-2012
My Device: BlaclBerry PlayBook 16gb, BlackBerry dev alpha
My Carrier: Airtel

Re: Playbook is faling to communicate using Desktop SW but BB Device Manager Shows PB as connected

Go to usb connections and set as connect to windows and enable file sharing mode

New Contributor
Posts: 7
Registered: ‎05-10-2012
My Device: Torch
My Carrier: AT&T

Re: Playbook is faling to communicate using Desktop SW but BB Device Manager Shows PB as connected

Already had done that.  The weird thing here is that the BB Device Manager in the system tray has no problem seeing the PB.

 

Also, am I missing something or is USB the only support for PB?  In the DTSW Bluetooth Configuration, it says that "this version of BB Desktop SW doesn't Support Bluetooth connections with BlackBerry Playbook tablets." 

 

Bluetooth Bridge with my Torch is working great.

Highlighted
Developer
Posts: 236
Registered: ‎07-27-2012
My Device: BlaclBerry PlayBook 16gb, BlackBerry dev alpha
My Carrier: Airtel

Re: Playbook is faling to communicate using Desktop SW but BB Device Manager Shows PB as connected

Then get that playbook to nearer service centre