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BlackBerry® PlayBook™

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New Contributor
Posts: 7
Registered: ‎12-13-2011
My Device: Bl;ackBerry 9900
My Carrier: Rogers

Playbook keyboard painfully slow

Hello - just happened today, I don't think I changed any settings, the virtual keyboard has lost the majority of it's sensitivity to select letters. you need to press down multiple times and there is considerable lagtime.

 

Any suggestions?

 

I've restarted the PB and it has the latest SW update...

 

Thank you,

 

Bob

Forums Veteran I
Posts: 2,359
Registered: ‎04-19-2011
My Device: Z10 & Playbook
My Carrier: Verizon Wireless

Re: Playbook keyboard painfully slow

Have you tried to reset the pb. hold the power, +, and - buttons for 15 seconds. This is like rebooting a pc.
Be a Shepard and not an iSheep.
New Contributor
Posts: 7
Registered: ‎12-13-2011
My Device: Bl;ackBerry 9900
My Carrier: Rogers

Re: Playbook keyboard painfully slow

Hi - thank you for trying. I rebooted but it did not work. Still lags. Need to tap multiple times to select spacebar or a letter
Forums Veteran I
Posts: 2,359
Registered: ‎04-19-2011
My Device: Z10 & Playbook
My Carrier: Verizon Wireless

Re: Playbook keyboard painfully slow

The only other suggestion would be to do a security wipe. I would like you to do a Back Up of your PlayBook using your computer and BlackBerry Desktop Software.

This can be downloaded for free from http://us.blackberry.com/apps-software/desktop/

After the Back Up is complete I need you to unplug your PlayBook and then push and hold down the Power Button until the unit Force Powers Off.

Now, while Desktop Software is still open on your computer and the PlayBook Powered Off, Connect the PlayBook to your computer.

You should see and error screen from Desktop Software pop up that has the options to Retry, Update, or Cancel.

QUICKLY choose the Update option.

This will erase all the information off of your PlayBook and Re-Write the Software back onto it. Once it's complete your PlayBook will need to go back through the setup wizard, and you can then perform a restore using Desktop Software to return your information. The only thing that won't come back after the restore are the apps that you downloaded from App World but they can be easily Re-Installed using the My World feature in App World.
Be a Shepard and not an iSheep.
New Contributor
Posts: 7
Registered: ‎12-13-2011
My Device: Bl;ackBerry 9900
My Carrier: Rogers

Re: Playbook keyboard painfully slow

Gotcha. Ok. Will try that. Thx again.
New Contributor
Posts: 7
Registered: ‎12-13-2011
My Device: Bl;ackBerry 9900
My Carrier: Rogers

Re: Playbook keyboard painfully slow

Worked!!

 

Thank you very much for your assistance!

 

Bob

New Contributor
Posts: 7
Registered: ‎12-13-2011
My Device: Bl;ackBerry 9900
My Carrier: Rogers

Re: Playbook keyboard painfully slow

Didn't work :-/ its back to lagging. I can't see this being a HW issue but maybe it is. I didn't load any apps. Thx again for helping. Any other suggestions, I'm willing to try. Its useless right now.