Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® PlayBook™

Reply
New Contributor
Posts: 2
Registered: ‎04-11-2013
My Device: Blackberry Playbook
My Carrier: vodafone
Accepted Solution

Playbook not charging

My playbook wont charge. Its 5 months old. I have the fast charger which is charging my Blackberry phone ok but no charge going to playbook ??

Posts: 94,670
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Playbook not charging

LEAVE it connected to the wall outlet charger (not the USB > PC charger).
Leave it connected for 24 hours... every 3-5 hours, with the charger STILL connected, press and hold the power button only, for about 20 seconds. Eventually it will boot on up, but first must reach a certain charge level.
You will see the blinking red and perhaps yellowish LED light, and perhaps a symbol on screen of "no battery". That means the battery is drained, but it must reach a certain charge before powering on.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Trusted Contributor
Posts: 213
Registered: ‎09-01-2012
My Device: Blackberry Playbook 32GB
My Carrier: none at present

Re: Playbook not charging

Once you get it going, never let it get below 10-15%..

Gene
New Contributor
Posts: 2
Registered: ‎04-11-2013
My Device: Blackberry Playbook
My Carrier: vodafone

Re: Playbook not charging

Thanks for suggestion, I am leaving it charging with the wall charger. The red led light comes on then a few seconds later goes off. then  an icon on the screen appears (plug and z) so this would follow what you are saying about the battery being drained. Will try what you have suggested.  First time using a forum, wonderful for a novice to get almost immediate help...much appreciated !

Highlighted
Posts: 94,670
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Playbook not charging

alysoftley, persistance and patience will pay off on the charging up from 0%.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code