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BlackBerry® PlayBook™

New Contributor
Posts: 7
Registered: ‎08-05-2012
My Device: playbook
My Carrier: orange

Playbook not turning on Help needed

Well here i go again. After the debacle with the last update that was withdrawn, I managed to "downgrade" and get my Playbook to stop switching itself off randomly.


So i stupidly upgraded to the latest version and it does it again!! but now with a new twist.... it now wont turn on. It boots up, and gets to the blue/purple screen sometimes green and then just shuts off again. This happend after i shut it down properly after fully recharging the battery


i have connected to Mac and repaired software and its the same


Any ideas anyone?



Forums Veteran I
Posts: 1,945
Registered: ‎11-28-2011
My Device: PlayBook 32 & 64 GB & Torch 9860, Z30
My Carrier: Wind Mobile

Re: Playbook not turning on Help needed

I know you stated the battery was full but the indications are that the battery is dead. Connect the charger, leave it for a few hours. Then hold down the power button and both volume buttons at the same time until the red LED flashes, release the buttons and allow it 3 or 4 minutes to reboot.
Posts: 94,752
Likes: 24,449
Solutions: 6,361
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Playbook not turning on Help needed

You only need to press and hold the power key if your Playbook is on OS 1.08 or greater. Do this while connected to the charger after a few hours and try and try again.

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