Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® PlayBook™

Reply
Contributor
Posts: 19
Registered: ‎11-21-2011
My Device: Torch 9800 and Playbook 64gig
My Carrier: Sasktel

Playbook randomly disables wi-fi profile

As I move between work and home, my Playbook will randomly disable Wi-Fi Profiles.

When I attempt to reconnect to Wi-fi, the device will constantly fail connection attempts and a device reboot is required to reset the connection.

 

Is this a known issue?

Developer
Posts: 863
Registered: ‎10-27-2010
My Device: Z30 / PlayBook 64GB
My Carrier: Virgin Mobile UK

Re: Playbook randomly disables wi-fi profile

Can't say it's a 'known issue', but I've found in my home when the router was playing up and the PlayBook would struggle to connect for various reasons it would disable the profile.

I've replaced my router recently and all of that trouble has passed.

I think it just thinks that the profile doesn't work so disables it to save battery power.

Follow me on Twitter1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
Developer
Posts: 236
Registered: ‎07-27-2012
My Device: BlaclBerry PlayBook 16gb, BlackBerry dev alpha
My Carrier: Airtel

Re: Playbook randomly disables wi-fi profile

@new idea is the ssid of your office and home is same? This usally happens with all the wifi products when there is same ssid and different passwords
Contributor
Posts: 19
Registered: ‎11-21-2011
My Device: Torch 9800 and Playbook 64gig
My Carrier: Sasktel

Re: Playbook randomly disables wi-fi profile

They are different SSID but both are 802.11g routers,

 

Highlighted
Developer
Posts: 236
Registered: ‎07-27-2012
My Device: BlaclBerry PlayBook 16gb, BlackBerry dev alpha
My Carrier: Airtel

Re: Playbook randomly disables wi-fi profile

Did you try resetting your playbook?