Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® PlayBook™

Reply
New Member
Posts: 1
Registered: ‎07-03-2012
My Device: Blackberry Playbook
My Carrier: AT&T

Playbook security swipe

I was having a lot of trouble with the web browser on my playbook. After downloading version 2.0.1.358 the problem even got worse. It hangs up, stalls out and I have to reboot to get back on.  After fighting with it for several weeks I thought that doing a security swipe and starting from the beginning would help solve my problem.  NOT.  Now I can't reinstall the software.  I can't get on the internet.  I get to the CONNECT TO WIFI  PAGE, check my wifi connection but the connect button is faded out and won't connect.  I loved my playbook when I got it for my birthday in Dec. but it has become such a problem lately I wouldn't even recommend it to any of my friends.  So frustrated!!

Paula

Contributor
Posts: 12
Registered: ‎06-22-2012
My Device: BlackBerry PlayBook Tablet
My Carrier: ****

Re: Playbook security swipe

Did you backup your Tablet?

 

In order to reload the OS do this:

-Turn off the tablet.

-Open Desktop Software on the PC and connect the tablet to the PC.

-You will have a prompt, click on "update"

-select the version you want to reinstall.

Highlighted
Guru III
Posts: 32,127
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Playbook security swipe

First I would like you to do a Back Up of your PlayBook using your computer and BlackBerry Desktop Software.

This can be downloaded for free from http://us.blackberry.com/apps-software/desktop/

After the Back Up is complete I need you to unplug your PlayBook and then push and hold down the Power Button until the unit Force Powers Off.

Now, while Desktop Software is still open on your computer and the PlayBook Powered Off, Connect the PlayBook to your computer.

You should see and error screen from Desktop Software pop up that has the options to Retry, Update, or Cancel.

QUICKLY choose the Update option.

This will erase all the information off of your PlayBook and Re-Write the Software back onto it. Once it's complete your PlayBook will need to go back through the setup wizard, and you can then perform a restore using Desktop Software to return your information. The only thing that won't come back after the restore are the apps that you downloaded from App World but they can be easily Re-Installed using the My World feature in App World.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V