Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® PlayBook™

Reply
New Contributor
Posts: 2
Registered: ‎09-02-2013
My Device: Playbook
My Carrier: NA

Playbook stopped communicating

Recently my Playbook has stopped communicating with my network.  It says it is connected.  Ive connected using WPS and using the password and putting a device pin into my router.  Each time it says "connected" but I cannot surf the internet.  So I decided to troubleshoot it using BB Desktop manager.  Well it wouldnt connect to BBDM.  So I did a security wipe. No I cannot get it reactivated so it is just a big paperweight.  What else can I try?  I tried turning off my computer antivirus and firewall.  That didnt help.  Computer running win 7 x64.

Highlighted
New Contributor
Posts: 2
Registered: ‎09-02-2013
My Device: Playbook
My Carrier: NA

Re: Playbook stopped communicating

UPDATE: Somehow (dont know how) it was finally able to instal the OS version 2.1.0.1526.  Still cannot connect to BBDM.  Internet is spotty. I'm sitting 3 feet from my router(Linksys/Cisco EA6500).