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BlackBerry® PlayBook™

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New Contributor
Posts: 4
Registered: ‎05-03-2011
My Device: Playbook 32GB
My Carrier: Bell

Re: Playbook - will not open pdf files from email

The BES details are with the IT folks - I don't have any insight as to what is required, but if I get same I will let folks know.

 

Current status is PDFs are fine as are XLS.  Remaining issue is docx and xlsx

New Contributor
Posts: 2
Registered: ‎05-11-2011
My Device: Torch and PLaybook
My Carrier: Bell

Re: Playbook - will not open pdf files from email

For more info on this issue see article KB2654 in the Blackberry Technical Solution Centre. 

Under Additional Information:

"If a BlackBerry smartphone is active to a BlackBerry® Enterprise Server then BlackBerry Bridge does not allow attachments to be saved to the internal memory of the BlackBerry PlayBook tablet. Instead, the attachment can be saved to the Micro SD card of the BlackBerry smartphone."

 

This is a huge issue, unless the tablet can open the files from the SD card in the Blackberry, regardless of type of file.  "Word To Go", "Sheet To Go" etc and Adobe Reader cannot browse to the SD card to find the files.

 

RIM...fix!

 

New Contributor
Posts: 3
Registered: ‎05-10-2011
My Device: Playbook
My Carrier: rogers

Re: Playbook - will not open pdf files from email

thanks....

it sure isn't simple...it makes the product user UNFRIENDLY :-)

New Contributor
Posts: 7
Registered: ‎09-08-2010
My Device: Not Specified

Re: Playbook - will not open pdf files from email

I had the same problem at first with my playbook, the software update solved attachment problems including pdf, go to settings and softwae update

New Contributor
Posts: 4
Registered: ‎04-25-2011
My Device: curve 3g 9300 & playbook
My Carrier: Sasktel

Re: Playbook - will not open pdf files from email

eula... end user license agreement, you need to scroll through all the bs and agree to the terms and conditions, just like most software. if youve never ever gotten it to open, youve never been prompted to read and agree to it. just trying to open an attachment isnt opening it if it fails to open. launch the pdf reader on its own and not by trying to open a pdf and it will work
New Contributor
Posts: 3
Registered: ‎08-24-2011
My Device: playbook
My Carrier: none

Re: Playbook - will not open pdf files from email

Nope. That does not work

New Contributor
Posts: 3
Registered: ‎08-24-2011
My Device: playbook
My Carrier: none

Re: Playbook - will not open pdf files from email

I get it to work sometimes while other times no go. For sure, every time there is an update, I lose what I had.

 

Ort
New Member
Posts: 1
Registered: ‎11-25-2011
My Device: Blackberry Playbook
My Carrier: Bell

Re: Playbook - will not open pdf files from email

i am having problems opening all attachments from my email. I get a message saying "The attachment exceeds the download size set by your administrator". I can't open an attachment size of 7 KB!?? is there a setting somewhere. I my bb is on a BES server.

New Developer
Posts: 60
Registered: ‎01-07-2012
My Device: Playbook
My Carrier: att

Re: Playbook - will not open pdf files from email

Having the same problem pfd loads showing 1/0.  Not sure how it  has 1 page of 0 pages.  

 

Resaved pdf under different name, but the file cannot be located using adobe and file manager. Resaved file again and it shows filename exists, but cannot be found with adobe or file manager.

 

On a side note: users name and password to this site dropped again. Why does this keep happening?