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BlackBerry® PlayBook™

New Member
Posts: 1
Registered: ‎01-01-2012
My Device: playbook/curve 9900
My Carrier: Virgin Mobile

Playbook will not update software

Hi Just bought the playbook - when it initially started the download everything was fine, but then it says Sorry, there was a problem updating your tablet.  Tap retry or Turn off.  when I say retry it goes through all the software there is to update and the same "sorry" message.


I can't go any further, it won't update, restarting takes me back to the same thing, I can't get to any other screen, WiFi can't get to see if the wifi is still connected.


I tried plugging the playbook to my laptop to see if it would help, same thing.


Any help out there?




Forums Veteran I
Posts: 2,359
Registered: ‎04-19-2011
My Device: Z10 & Playbook
My Carrier: Verizon Wireless

Re: Playbook will not update software

Try using a different wifi hotspot like McDonalds or Starbucks. It seems too work.
Be a Shepard and not an iSheep.
Posts: 13
Registered: ‎01-02-2012
My Device: Curve 8520 and Playbook 16GB
My Carrier: Vodafone

Re: Playbook will not update software

It's the same issue with me.

Playbook tried upgrading the OS twice ... but at both times on 90% it showed an error.

New Contributor
Posts: 5
Registered: ‎12-29-2011
My Device: playbook
My Carrier: t-mobile

Re: Playbook will not update software

hi i had same trouble ,but amazingly i took it to my friends house and used his wifi and straight away it downloaded and now works perfectly

New Member
Posts: 1
Registered: ‎03-20-2012
My Device: Playbook
My Carrier: AT&T

Re: Playbook will not update software

I am underwhelmed by the answers here.  I have tried 5 times now on my home wifi network and it has failed on every attempt.  I expected an alternate option that didn't involve blaming my equipment, but rather provided a different means by which to solve this problem.  Weak.