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BlackBerry® PlayBook™

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New Contributor
Posts: 2
Registered: ‎02-05-2013
My Device: Playbook
My Carrier: EE

Playbook won't connect to desktop software

I've just got a new laptop with Windows 8 OS and I can't get my playbook to connect to the desktop software. It worked fine on my previous laptop which had Windows Vista. I have tried numerous solutions from the forum and google and I was just wondering if anyone could help me with this?

 

Thank you 

Retired
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Playbook won't connect to desktop software

Hey Jamessliddon,

Welcome to the BlackBerry® Support Community Forums.

 

This can be caused by User Account Control in your Windows account, try disabling this feature and test.

 

  1. Click on Control Panel.
  2. Click User Accounts and Family Safety.
  3. Click User Accounts.
  4. Click Change User Account Control Settings.
  5. Move the slider to the bottom.
  6. Restart the computer. 

Thanks.

-HB

 

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New Contributor
Posts: 2
Registered: ‎02-05-2013
My Device: Playbook
My Carrier: EE

Re: Playbook won't connect to desktop software

Hi HB

 

I tried that but is still doesn't work. It just comes up with:

 

"If the device is rebooting or has a dead battery, click Retry to attempt to reconnect once the device reboots.

 

If clicking Retry doesn't connect the device, or the device isn't rebooting with a charged battery, you might need to update your Blackberry Tablet OS to correct the problem."

 

Any help would be appreciated.

 

Regards

James Liddon