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New Contributor
Posts: 3
Registered: ‎10-10-2012
My Device: Playbook P100
My Carrier: Vodafone

Playbook won't power up after software update

i downloaded the OS software update and clicked restart when installed. Since then the playbook won't work at all and can't switch on even though the screen feels warm as if it's working but not displaying. Anyone else had this problem?

Posts: 96,070
Likes: 24,627
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Playbook won't power up after software update

LEAVE it connected to the wall outlet charger (not the USB > PC charger).
Leave it connected for 24 hours... every 3-5 hours, press and hold the power button only for about 20 seconds. Eventually it will boot on up, but first must reach a certain charge level.
You will see the blinking red and perhaps yellowish LED light, and perhaps a symbol on screen of "no battery". That means the battery is drained, but it must reach a certain charge before powering on.


 



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New Contributor
Posts: 3
Registered: ‎10-10-2012
My Device: Playbook P100
My Carrier: Vodafone

Re: Playbook won't power up after software update

Thanks' I'll give that a go and let you know how i get on.

New Contributor
Posts: 3
Registered: ‎10-10-2012
My Device: Playbook P100
My Carrier: Vodafone

Re: Playbook won't power up after software update

Thank you for your help - worked after a couple of hours and has been fine since. I'm a happy boy now!

Posts: 96,070
Likes: 24,627
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Playbook won't power up after software update

Great, keep her charged up, good luck.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code