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New Contributor
Posts: 3
Registered: ‎06-14-2011
My Device: Playbook 64GB
My Carrier: Bell

Playbook won't recognize HDMI cable anymore

Hi there,

 

I have watched several videos on my TV via my Playbook, but when I tried to connect it today it doesn't recognize it and says it's not connected.  It's been a couple weeks since I last watched it this way.  Could it be one of the latest updates that has caused this?

 

I was going to try to wipe it and load everything back on but when I tried to back up all my files Pre-wipe it keeps failing.

 

Smiley Sad

 

I'm starting to wonder if the Playbook  is better off in my 2 year old neices hands.  She might make better use of it.

 

 

New Contributor
Posts: 3
Registered: ‎06-14-2011
My Device: Playbook 64GB
My Carrier: Bell

Re: Playbook won't recognize HDMI cable anymore

 

Ok,   I backed it up and wiped it.  Reloaded everything and the hdmi cable is still not being recognized.

 

Any suggestions?

Guru III
Posts: 32,114
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Playbook won't recognize HDMI cable anymore

have you tried to power off the TV and try it again?

 

do you have an extra HDMI cable to rule it out?

 




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New Contributor
Posts: 3
Registered: ‎06-14-2011
My Device: Playbook 64GB
My Carrier: Bell

Re: Playbook won't recognize HDMI cable anymore

I have tried your suggestions, but no change.  Realized that it's the connector on the Playbook that is causing the issues,  Tried my 2 HDMI cables and it sometimes shows connected for a second before disappearing.  It's quite loose.  Just got off with tech support.  Suggesting that I send it in to be replaced.

 

I'll just see if I can get an exchange at Best buy.  Over 30 days now though

 

Hope I can do that otherwise I'll be without it for a while.

Trusted Contributor
Posts: 149
Registered: ‎05-07-2011
My Device: BLACKBERRY PLAYBOOK
My Carrier: ICE

Re: Playbook won't recognize HDMI cable anymore

That process takes around 1 week, maybe less.
New Member
Posts: 1
Registered: ‎12-12-2012
My Device: playbook 64gb wifi
My Carrier: n/a

Re: Playbook won't recognize HDMI cable anymore

ive had the same issue on my original 16gig version - it was kindly swapped out by the retailer for a 64. this has now failed on me with the same issue. fortunately when i returned they also gave me 3 yrs swap out cover so its going back at weekend.