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New Contributor
Posts: 6
Registered: ‎03-20-2012
My Device: BlackBerry Playbook Tablet
My Carrier: Globe


Hi! I'm from the Philippines, but I had my BlackBerry Playbook Tablet purchased in California, USA after Thanksgiving last year. Over the past two weeks, however, I have not been able to use my Playbook. It suddenly stopped being operable! It turns on but only until the flashing logo with colors. I've tried to reset/update the software through the my BlackBerry Desktop Software, but it would always end up in error. What should  do? Please help.


Many thanks,

Andy Saracho

Forums Veteran I
Posts: 1,945
Registered: ‎11-28-2011
My Device: PlayBook 32 & 64 GB & Torch 9860, Z30
My Carrier: Wind Mobile

Re: Playbook

Have you tried resetting? Tap the battery icon, tap Restart. If this does not work, try the three button reset. Hold down the Power button and both volume buttons at the same time for 15 seconds. Wait a minute, hold down the power button until the red light comes on,release and wait a few minutes for it to reboot. Report back your success or failure.
Guru III
Posts: 32,256
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: come to http://www.blackberryforums.com/

Re: Playbook

First I would like you to do a Back Up of your PlayBook using your computer and BlackBerry Desktop Software.

This can be downloaded for free from http://us.blackberry.com/apps-software/desktop/

After the Back Up is complete I need you to unplug your PlayBook and then push and hold down the Power Button until the unit Force Powers Off.

Now, while Desktop Software is still open on your computer and the PlayBook Powered Off, Connect the PlayBook to your computer.

You should see and error screen from Desktop Software pop up that has the options to Retry, Update, or Cancel.

QUICKLY choose the Update option.

This will erase all the information off of your PlayBook and Re-Write the Software back onto it. Once it's complete your PlayBook will need to go back through the setup wizard, and you can then perform a restore using Desktop Software to return your information. The only thing that won't come back after the restore are the apps that you downloaded from App World but they can be easily Re-Installed using the My World feature in App World.


Click here to Backup the data on your BlackBerry Device! It's important, and FREE!

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New Contributor
Posts: 6
Registered: ‎03-20-2012
My Device: BlackBerry Playbook Tablet
My Carrier: Globe

Re: Playbook

Thanks for your reply. I had actually tried the three button reset, but I tried again as you suggested. But still, it just ended with the start-up logo with changing colors and nothing more. What could be the problem? The tablet didn't fall or anything. It just became inoperable.

New Contributor
Posts: 6
Registered: ‎03-20-2012
My Device: BlackBerry Playbook Tablet
My Carrier: Globe

Re: Playbook

Thank you for the reply. I did as you had suggested. In the end, however, this is the prompt that appeared in the screen: "Set up hasn't been completed for the connected BlackBerry PlayBook. Disconnect your device and finish setting it up (or complete the start up), then reconnect it to your computer." What else should I do, please?