03-13-2012 08:37 PM
I cannot believe this is the only way to get customer service on your products (no I don't qualify for the 90 day service package). I see dozens and dozens of devices not working properly on this site and wonder how my questions will ever get answered.
Is there anyone who knows how to get my playbook looked at - or is it now just an expensive table coaster?
Soon to be former BBuser.
03-13-2012 08:52 PM - edited 03-13-2012 08:54 PM
What problems do you have with your PlayBook. We'll see if we can help you out.
I'm guessing the solutions other users have posted aren't useful?
03-14-2012 11:09 AM - edited 03-14-2012 11:16 AM
03-14-2012 01:27 PM
Like you I did not qualify for the FREE 90 day service package and no explanation was offered as to why not by the website. When I purchased the playbook the salesman explained that the FREE 90 day customer service was part of the package being sold. I went back to the store (BestBuy), explained what happened and this was news to the salesman. He had no idea why it this happened. I am new to Blackberry as of November 2011 for my phone and a month ago for my tablet. It stinks that I cannot get any questions answered through RIM. The only place it here and at times there are no answers here either..... The way RIM is struggling with the competition it is weird it is doing nothing to keep the customer base they currently have. Giving good customer service is not expensive and whatever the expense would be offset by a happy increasing customer base. Maybe this too is to late to be of any benefit.
Don't go by the website. CALL SUPPORT. They will ask for the serial number. They have very good support.
I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700
03-15-2012 10:38 AM
I had a great experience with phone support
contact them here
BESAdmin's, please make a signature with your BES environment info.
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V