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New Contributor
Posts: 7
Registered: ‎04-24-2012
My Device: playbook 64GB
My Carrier: n/a

Re: Print to Go - Timeout with the BBID on the PC

I have a slightly different problem than I've seen talked about.

 

When the window pops up asking for the BBID & p/w, it just freezes. I can only kill it via task manager and there I've seen that it's taking 50% of cpu. Needless to say, I can't actually print.

 

This is on XP Pro SP3. I have Kaspersky, but it is disabled during install and this phase. I also have Windows Firewall turned off. I've never updated Microsoft Internet Explorer, so it is at version 6. Cookies are enabled. When I install, I always get the Printer window with the error message "Operation could not be completed" but then it says it is installed successfully and the Print to Go printer is available in the Printers folder.

 

Any solutions?

 

Forums Veteran I
Posts: 1,945
Registered: ‎11-28-2011
My Device: PlayBook 32 & 64 GB & Torch 9860, Z30
My Carrier: Wind Mobile

Re: Print to Go - Timeout with the BBID on the PC

The following minimum specifications are required to install and run Print To Go:
 
On the PC:

Windows® XP:
Windows XP x86 Service Pack 3
Windows XP x64 Service Pack 2
.NET Framework 3.51 Service pack 1
 
Windows Vista®
Windows Vista x86
Windows Vista x64 Service Pack 1
.NET Framework 3.51 Service pack 1
 
Windows® 7
Windows 7 x86
Windows 7 x64
.NET Framework 3.51 Service pack 1
 
 On the BlackBerry PlayBook:
OS 2.0
New Contributor
Posts: 7
Registered: ‎04-24-2012
My Device: playbook 64GB
My Carrier: n/a

Re: Print to Go - Timeout with the BBID on the PC

I have .net 3.5 with service pack 1. AFAIK this is the same as 3.5.1. Yes, it is Win XP x86 SP3.

 

PB is 2.0, but I can't even get there yet!

 

 

Forums Veteran I
Posts: 1,945
Registered: ‎11-28-2011
My Device: PlayBook 32 & 64 GB & Torch 9860, Z30
My Carrier: Wind Mobile

Re: Print to Go - Timeout with the BBID on the PC

If your Print to Go is not working, delete it from your computer by using Add/Remove Programs. Then reboot your computer and follow the procedure below.
Installing “Print To Go” on your PC System

Print to Go is a small software program that will allow any document on your computer to be sent to your PlayBook by wifi. To install successfully, your PlayBook must be connected to your wifi network along with your computer. RIM recommends that Anti-virus software be disabled during the installation. Some people running WIN7 report they are able to send a document but it does not show up on the PB.Some report that AVG Software (anti- virus) causes problems with Print to go. Key is how you disable AVG. You have to go into Tools, Advance Settings, and then "Temporarily disable AVG Protection" on the left.



Download the Print to Go program from the RIM download centre and install it on your computer. The program is 22 mb in size and took me 11 minutes to download.
After it downloads, click on the Install button to install it on your computer.
After installing on your computer, go to Start, Click on Printers and Faxes (I have XP Pro) and check to see if “Print to Go” is present as a printer along with your other printers.
Now try and Print any document. Select a file on your computer. In the process, select “Print to Go” as your printer. Do this on your computer.
You will now be asked to enter your BlackBerry ID and Password on your computer in order to continue.
Go to your PlayBook and Tap the “Print to Go” icon. When it opens, Swipe down from the top. Tap the Settings Gear and a special “Desk Top Pairing Password” is shown. Write this down (it is very secure, case sensitive etc) and enter it exactly on the Computer Screen.
Your PlayBook may receive an alert that a message has been sent. Tap on the message and Voila, your file opens on PlayBook, and is placed in the Adobe Reader folder. If you do not get the message indicator, Open Print to Go and check the "Today" Folder or check in Adobe Reader.
If the process fails, reboot both the computer and PB and try sending another document to the PB.
NOTE: Some users have had problems sending files where the file name begins with something other than a letter.
Very simple process. Took me a total of at least 17 minutes to do. Works Great
New Contributor
Posts: 7
Registered: ‎04-24-2012
My Device: playbook 64GB
My Carrier: n/a

Re: Print to Go - Timeout with the BBID on the PC

Done this, got to this line:

 

"You will now be asked to enter your BlackBerry ID and Password on your computer in order to continue."

 

and here it freezes with 50% CPU usage in task manager. I cannot access the ID & password fields and can only close via task manager.

 

Forums Veteran I
Posts: 1,945
Registered: ‎11-28-2011
My Device: PlayBook 32 & 64 GB & Torch 9860, Z30
My Carrier: Wind Mobile

Re: Print to Go - Timeout with the BBID on the PC

Did you delete the driver from your computer using Add/ Remove Programs and reboot?
Forums Veteran I
Posts: 1,945
Registered: ‎11-28-2011
My Device: PlayBook 32 & 64 GB & Torch 9860, Z30
My Carrier: Wind Mobile

Re: Print to Go - Timeout with the BBID on the PC

Here is KB28663
Print To Go can be uninstalled from a computer running Microsoft® Windows® using Add or Remove Programs (Windows XP) or Programs and Features (Windows Vista and Windows 7).

Uninstall the Print to Go Windows driver:
Open the Microsoft Windows Control Panel.
Select Add/Remove Programs or Programs and Features.
Select Print to Go from the list of installed programs and choose Remove or Uninstall.
If this removal process fails, or the Print To Go driver remains even after running through Add or remove Programs, please contact BlackBerry® Technical Support for assistance with manually uninstalling the driver.
New Contributor
Posts: 7
Registered: ‎04-24-2012
My Device: playbook 64GB
My Carrier: n/a

Re: Print to Go - Timeout with the BBID on the PC

yup. Even logged on as administrator and closed all unnecessary programs after the reboot. Also used cCleaner after the uninstall. Printer is NOT in Printers folder after uninstall.

 

After (re)install, the printer always shows up fine in the Printers folder, but even sending a test page ends with the same result.

 

 

Forums Veteran I
Posts: 1,945
Registered: ‎11-28-2011
My Device: PlayBook 32 & 64 GB & Torch 9860, Z30
My Carrier: Wind Mobile

Re: Print to Go - Timeout with the BBID on the PC

In Storage and Sharing settings on the PlayBook, have you enabled file sharing and Wifi Sharing with your computer. And on your computer there is a similar setting about sharing files on your network.
New Contributor
Posts: 7
Registered: ‎04-24-2012
My Device: playbook 64GB
My Carrier: n/a

Re: Print to Go - Timeout with the BBID on the PC

Both sharings are on in the Playbook. FYI, password protect is also on. Sharing is on in the PC. I can see the folders and files of the playbook in my network connections. I don't know how to see my PC files from my playbook, but I know I can connect, because I use remote desktop app.