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New Member
Posts: 3
Registered: ‎01-11-2011
My Device: Bold 9780
My Carrier: Rogers

Recover deleted icons (pictures, video chat, videos, music)

How can I recover deleted icons that were mistakenly deleted while moving folders?  I am missing pictures, video chat, music, videos...

 

Looking for a way without a backup, security wipe and reinstall of OS and apps...

 

Thanks!

Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Recover deleted icons (pictures, video chat, videos, music)

Hey Ironeddie_99,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

When certain applications are deleted you can go to Options>Check For Updates and it will prompt for a small download to bring back the icons.

 

Let me know if you have anymore questions.


-ViciousFerret


 


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New Member
Posts: 3
Registered: ‎01-11-2011
My Device: Bold 9780
My Carrier: Rogers

Re: Recover deleted icons (pictures, video chat, videos, music)

I tried clicking on Check for updates under Software Updates, but it comes back that the OS is up to date.

 

The applications haven't been deleted, as I can access Pictures through the Camera app.  Only the icons appear to have been deleted.

 

I'm missing Pictures, YouTube, Voice Recorder, Podcasts, Videos, Music, Music Store.

 

Any other ideas on how to recover these?  I'd rather not have to do a security wipe and reinstall all my apps downloaded from App World.

New Contributor
Posts: 7
Registered: ‎02-27-2012
My Device: Playbook
My Carrier: Verizon

Re: Recover deleted icons (pictures, video chat, videos, music)

I, too have lost my music Icon.  Checking with a file program, It appears the app itself is missing as well.   Doing an update only returns a message that my system is up to date.

 

 

New Contributor
Posts: 2
Registered: ‎05-22-2012
My Device: Playbook 64gb
My Carrier: Bell

Re: Recover deleted icons (pictures, video chat, videos, music)

Anybody know how to fix this problem? I deleted my icons for pictures, video etc accidentaly
New Contributor
Posts: 2
Registered: ‎05-22-2012
My Device: Playbook 64gb
My Carrier: Bell

Re: Recover deleted icons (pictures, video chat, videos, music)

Didnt fix the problem, any other idea's on reloading a deleted icon such as video or pictures etc?
Forums Veteran I
Posts: 1,945
Registered: ‎11-28-2011
My Device: PlayBook 32 & 64 GB & Torch 9860, Z30
My Carrier: Wind Mobile

Re: Recover deleted icons (pictures, video chat, videos, music)

Check other icons to make sure they have not been moved into other folders. Also check other screens to the right and below, maybe they moved.
New Contributor
Posts: 7
Registered: ‎02-27-2012
My Device: Playbook
My Carrier: Verizon

Re: Recover deleted icons (pictures, video chat, videos, music)

The Icons aren't lost.  The music application is no longer installed on the application.  I lost the music app when the latest update was applied.

 

How do I download the music application and reinstall it? 

Forums Veteran I
Posts: 1,945
Registered: ‎11-28-2011
My Device: PlayBook 32 & 64 GB & Torch 9860, Z30
My Carrier: Wind Mobile

Re: Recover deleted icons (pictures, video chat, videos, music)

Reinstall the OS. It should add whatever is missing.
Guru III
Posts: 32,200
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Recover deleted icons (pictures, video chat, videos, music)

First I would like you to do a Back Up of your PlayBook using your computer and BlackBerry Desktop Software.

This can be downloaded for free from http://us.blackberry.com/apps-software/desktop/

After the Back Up is complete I need you to unplug your PlayBook and then push and hold down the Power Button until the unit Force Powers Off.

Now, while Desktop Software is still open on your computer and the PlayBook Powered Off, Connect the PlayBook to your computer.

You should see and error screen from Desktop Software pop up that has the options to Retry, Update, or Cancel.

QUICKLY choose the Update option.

This will erase all the information off of your PlayBook and Re-Write the Software back onto it. Once it's complete your PlayBook will need to go back through the setup wizard, and you can then perform a restore using Desktop Software to return your information. The only thing that won't come back after the restore are the apps that you downloaded from App World but they can be easily Re-Installed using the My World feature in App World.

 




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