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BlackBerry® PlayBook™

Posts: 13
Registered: ‎03-16-2011
My Device: 85BE
My Carrier: X8546E

STUCK in About Screen


my playbook is sort of stuck. Basically i can swipe and take pictures etc, but in the settings screen, it is stuck on the About screen.

i cant do anything else in the settings menu.

i tried the already mentioned reset, by holding down the power button for 10-15 seconds.....and nothing happens.

if i try to turn it off from the power button in the main menu, it just sits at a black screen

i wonder if my power button is screwed. i dont really feel it move, but still i hold my finger on it for over 20 seconds and nothing happens

thanks in advance for any help

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Posts: 96,046
Likes: 24,618
Solutions: 6,417
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: STUCK in About Screen

Reset the Playbook by holding down ALL three power, volume up and volume down keys for about ten seconds.

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