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BlackBerry® PlayBook™

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Contributor
Posts: 22
Registered: ‎04-29-2011
My Device: Blackberry Z10 and Playbook
My Carrier: Verizon

Security wipe

I did a security wipe to test it's effectiveness and now the original videos (2 I think) that come with the Playbook are missing. Is there any way to get them back?

Contributor
Posts: 39
Registered: ‎09-12-2010
My Device: 9800 torch and playbook also 9700 bold
My Carrier: telus

Re: Security wipe

update the os and you are good to go.
Contributor
Posts: 22
Registered: ‎04-29-2011
My Device: Blackberry Z10 and Playbook
My Carrier: Verizon

Re: Security wipe

Nope. That did not work. The Playbook automatically downloaded the latest os update but it did not restore the videos.
Contributor
Posts: 39
Registered: ‎09-12-2010
My Device: 9800 torch and playbook also 9700 bold
My Carrier: telus

Re: Security wipe

Try hard reset. Hold power then up/down volume until it resets, 10 sec.
Contributor
Posts: 39
Registered: ‎09-12-2010
My Device: 9800 torch and playbook also 9700 bold
My Carrier: telus

Re: Security wipe

after if it didn't show up. Power down and power back up, it should show up the original video.
Contributor
Posts: 22
Registered: ‎04-29-2011
My Device: Blackberry Z10 and Playbook
My Carrier: Verizon

Re: Security wipe

Sorry, that did not work. I tried both of your suggestions. Does doing a hard reset perform a security wipe or something less?

Contributor
Posts: 39
Registered: ‎09-12-2010
My Device: 9800 torch and playbook also 9700 bold
My Carrier: telus

Re: Security wipe

it just reboots the device.
powering down and back up didn't work.
Contributor
Posts: 22
Registered: ‎04-29-2011
My Device: Blackberry Z10 and Playbook
My Carrier: Verizon

Re: Security wipe

Freeyo, thanks for your help. I did find a solution under post Restore PB to factory default which did fix the problem.