12-13-2011 10:47 AM
12-13-2011 11:14 AM
12-13-2011 12:16 PM
Ah, same here! USPS Number doesn't work. :\
So much for efficiency.
Anyway, I called order support and they said my order would come sometime between wednesday and friday...we'll see about that. So by that estimate, orders should be delivered within 7-10 days of it being shipped from Shopblackberry.
Fingers crossed. This is taking way too long.
12-13-2011 01:55 PM
I ordered two Playbooks on the 23rd and 27th, and they finally arrived yesterday and today. No communication between shopblackberry.com and I except for the initial email confirming order receipt. Cryptic messages on the orders page (e.g. Inventory Hold - what does that mean to a normal person?). Anyway, the Playbook which arrived yesterday is great. Works well, came in a sealed box, no flaws. The one that arrived today, however, was void of the hologram seals on the box and it has Mexican lables on it (i.e. NOM NYCE). It looks like it's been handled before, judging by the back of the tablet (fingerprints and a scuff). Not brand new in my opinion. Plus it has a stuck pixel in bright white I'm pretty disappointed. Supposedly Canada's most prestigious corporation sending me used, flawed merchendise meant for Mexico. Nice.
Documentation that came in the box states: "Playbook is not returnable if opened." How the heck are you supposed to know if it's defective unless you open the box? Furthermore, if the box isn't sealed how on Earth do they know if you opened it or not?
Guess I should just be happy that I received *something*, but I certainly will not be ordering from that mickey-mouse shopblackberry.com outfit ever again. I never once hounded them, I just waited patiently for them to fulfill my orders. And they send me used stuff. Nice. Live and learn.
12-13-2011 02:29 PM
12-13-2011 02:31 PM - last edited on 12-14-2011 12:39 PM by Chronos
Good afternoon, After purchasing many blackberry products throughout my lifetime with great success and happiness, I regretfully write you this email. On November 24, 2011 I had contacted Blackberry with regards to using a coupon code. A lady on the phone had informed me not to use a coupon code making each playbook $189 (10$ off) but rather to use a coupon code to purchase two 16gb Blackberry Playbooks with a total cost of $298+tax. (Order <Personal Content Removed>) Days later I received a cancellation email informing me this code was not valid, however some of the $10 off coupons worked. After waiting for over 3 hours on phone calls with Globalware, They had informed me that they could no longer permit the $298 for two 16gb Playbooks, but could replace the order for $400 for two playbooks. They informed me that they could not make the order at this time. I called the toll free number (somewhere in the USA) and they placed an order to two playbooks for $400. I received a confirmation of this order (Order <Personal Content Removed>) and to my surprise it was for a singular Playbook. At this point, I figured a mistake had been made by The toll free number, so I decided to call the toll free number provided again. After waiting another 1.5 hours, I finally reached someone who placed the second order (Order <Personal Content Removed>). Two days ago, I received (1 of the 2) 16GB Playbooks and to my surprise the outer box was slightly ripped, there was no seals on the inner box and the Playbook had Dust and Finger Prints ALL OVER IT. I have still not received my second Playbook from RIM. I am writing you this email, as a member of many Tech Blogs and Founder of one, because I believe this behaviour deserves some form of compensation. I am not sure if this is the proper email for Incidents, however if you could please reply that would be great. I would not like this to escalate any further. Regards,
12-13-2011 02:36 PM
On a lighter note you are lucky as u have got one of the two playbooks. We are still awaiting a call or mail (even after writing to Mr Chequer).
I had written to Mr. Chequer and on this forum too that if BB has the intent to honor (in letter as well as spirit) all orders, then a simple way is to credit every buyers credit card with $ 300 (per playbook) so that we can go and purchse from Best Buy or Office Depot directly. However no response to that too.
If u know of any forum where we can jointly raise the issue, do let me know. Many more here on this forum would be glad to join.
12-13-2011 02:40 PM
12-13-2011 03:57 PM
Thanks iam. I don't have time to waste on the phone over a lousy two bills. As far as I'm concerned, it cost me $200 to learn that Research In Motion is no better than any other two-bit gadget flogger from China. The outfit that handles their product sales is even worse...ShopBlackberry.com. Lamest online purchasing experience I've ever had and I've been procuring online since 1994. Avoid their website like the plague, everyone!
12-13-2011 06:36 PM
My order status went from Inventory Hold, to Release, to Picking between yesterday and today. Hopefully it will show as shipped tomorrow. I ordered 2 16g PBs on Nov 28th. I also order 2 of the accessory bundles - for all this headache they should throw those in for free!