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mk9
New Contributor
Posts: 3
Registered: ‎02-21-2012
My Device: 9810 and PB
My Carrier: at&t
Accepted Solution

Software Update Interrupted Version 2.0.0.7971

I have tried to do the OTA update. It downloads to 100%. When it starts to install it immediately stops at 0% and says that Software Update Interrupted. This happened 6 months ago when the update was released to correct for a problem in Flash. Has anyone else experienced this error? My Wi-Fi signal is not the issue as I do this within 12 feet of the router.

New Contributor
Posts: 4
Registered: ‎04-02-2009
My Device: Not Specified

Re: Software Update Interrupted Version 2.0.0.7971

Yes I have exact same issue as yours. I tried 6 times, 3 OTA and 3 through Desktop Manager. None of them worked. Any one have solution?

 

mk9
New Contributor
Posts: 3
Registered: ‎02-21-2012
My Device: 9810 and PB
My Carrier: at&t

Re: Software Update Interrupted Version 2.0.0.7971

Crackberry has a post:

 

http://forums.crackberry.com/blackberry-tablet-os-f228/2-0-software-update-interupted-error-cant-ins...

 

Seems like trial and error with a forced re-install from Desktop Manager. 

Regular Contributor
Posts: 82
Registered: ‎10-05-2011
My Device: playbook 16Gb
My Carrier: none

Re: Software Update Interrupted Version 2.0.0.7971

Well, I first

- shutdown all apps,

- downloaded the new version with power adaptor plugged in

- backed up all my data to PC

- plugging in the  power adaptor and restart for installation of the new version.

 

It took time but restarted without a hitch. either I was lucky to have a good connection for download or they sort of repaired the problem in downloading, or the server is not quite as busy  a while ago.

 

Btw I see Messages contacts browser, calenar and appword in the top row.

I also see new: print to go, docs to go  but my sheet to go got hidden somewhere yet to be found

also gone are categories like favorite, media, games

 

Avail for upgrade facebook 2.2.0.39

 

I really miss the sheet to go

 

good luck everyone!

New Contributor
Posts: 4
Registered: ‎02-24-2012
My Device: Playbook 16G
My Carrier: Videotron

Re: Software Update Interrupted Version 2.0.0.7971

Personnally, it took me about 15 times until I found the exact procedure, gathered from several posts here and on crackberry:

 

1-Connect Playbook to PC USB port.

2-Launch Blackberry desktop

3-Backup everything.

4-On playbook, press Power & Volume - & Volume + util shutdown and red light appears.

5-Playbook will start a reload process.

6-Watch Blackberry desktop. At one point, there will be a window poping up saying it cannot connect, and if you want to upgrade the software. This is what you are looking for. Do reload from this window on desktop.

7-Careful not to remove the USB

8-Follow instructions.

Forums Veteran I
Posts: 1,945
Registered: ‎11-28-2011
My Device: PlayBook 32 & 64 GB & Torch 9860, Z30
My Carrier: Wind Mobile

Re: Software Update Interrupted Version 2.0.0.7971

Tap on Docs to go, when it opens it includes sheets to go. Swipe your home screen from side to side, other icons are there. Also swipe up and down to see other icons.
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mk9
New Contributor
Posts: 3
Registered: ‎02-21-2012
My Device: 9810 and PB
My Carrier: at&t

Re: Software Update Interrupted Version 2.0.0.7971

Thanks - the sequence above is what I finally tried and it worked with no issues. PB 2.0 is fully operational and is sleek