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New Contributor
Posts: 2
Registered: ‎11-14-2012
My Device: Blackberry Playbook
My Carrier: sprint

TOUCH SCREEN NOT WORKING

Please help!  For the past week the touch screen on my BB Playbook is not responding. I have try a forced restart a numerous times with no avail.  I 'unbricked' the playbook to reset it to the factory settings and the screen is still not working. Is this a common problem? Is there any other solution to fix this? My 90 day warranty is up and I would hate to chalk this to a $500.00 loss. Any information would be helpful!

 

Thanks Smiley Happy

 

Super Contributor
Posts: 367
Registered: ‎09-22-2012
My Device: Playbook 32
My Carrier: 3

Re: TOUCH SCREEN NOT WORKING

90 days is free phone support. Warranty is typically 1 year depending on your country. If that is up (and as you paid 500 for it I guess it's an early one) it's probably chaeper to buy a new one than a repair. 

However if out of warranty, carefully lever the back off and fiddle with the screen connector. 

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New Contributor
Posts: 2
Registered: ‎11-14-2012
My Device: Blackberry Playbook
My Carrier: sprint

Re: TOUCH SCREEN NOT WORKING

Thanks Troy! I took the back off, but not sure what exactly to fiddle with??

Thanks

Super Contributor
Posts: 367
Registered: ‎09-22-2012
My Device: Playbook 32
My Carrier: 3

Re: TOUCH SCREEN NOT WORKING


kpachis wrote:

Thanks Troy! I took the back off, but not sure what exactly to fiddle with??

Thanks


You have done the hard part. Check everything that looks like a ribbon cable with a plug in the end. Designs have varied in the past.  Check the screen whilst you are doing it. There is a post somewhere on this forum with a picture of the screen connector.  If still no luck then it's busted. 

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Super Contributor
Posts: 367
Registered: ‎09-22-2012
My Device: Playbook 32
My Carrier: 3

Re: TOUCH SCREEN NOT WORKING

courtesy of (i.e. stolen from) Crackberry.com

 

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Highlighted
New Member
Posts: 1
Registered: ‎04-11-2013
My Device: Blackberry Playbook 16GB
My Carrier: Blackberry

Re: TOUCH SCREEN NOT WORKING

Touchscreen totally frozen, cannot even shut down.  How can I reset?

Thanks