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08-18-2011 12:54 PM
After upgrading to Blackberry Desktop Software V22.214.171.124, my Playbook is no longer recognized by the computer. There was an issue during the initial install of the software and I had to reboot the system during the install. Since then I have uninstalled the software, uninstalled and deleted the BB drivers and directories. I've even done a registry search and destroy to no avail.
I have reinstalled the software several times and it still will not recognize the Playbook as being connected and will not mount the drive. The RIM Network Device does show up in Device Manager and BB Desktop will start when I plug the tablet in, but it does not show up in the desktop software and will not mount the Playbook as a drive.
This only happens on one of my three computers. The other two work fine.
How do I fix my issue?
BB Device Manager V126.96.36.199
RIM USB Driver 188.8.131.52
Playbook RNDIS Driver 184.108.40.206
01-09-2012 09:01 AM
Goto Device Manager
goto Network Adapters
click the plus sign & find
Research In Motion Network Device
it should HAVE A YELLOW EXCLAMATION POINT NEXT TO IT
Right click it and select update driver software
Click browser my computer for device software
Then clcik Let me pick from from a list of device drivers on my computer
Click the Have disk button
find and select oem50.inf
then click next
It will install the driver and recognize the playbook
01-12-2012 03:10 PM
I recently acquired a Playbook and had the same issue on two of our laptops running XP and Vista.
Calling the Blackberry Playbook support line fixed my problem. You may try this.
Reboot your Playbook
Turn the WiFi connexion to off on it
On your computer, disable the firewall
Plug the Playbook with the USB cable
It did it for me. From that point on, a drive letter appeared on my computer windows file explorer and the Desktop Software was then also able to establish connexion with the Playbook.
I have to follow this procedure each time I want to connect USB with the computer.
01-13-2012 02:21 AM
01-13-2012 12:20 PM