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BlackBerry® PlayBook™

New Contributor
Posts: 2
Registered: ‎08-10-2012
My Device: Blackberry Playbook
My Carrier: Virgin
Accepted Solution

URGENT! downgrade to

I am having such serious issues with the .688 update (battery drain, apps not working properly), that I want to downgrade back to


I did a security wipe but it reloaded the .688 update.


Can someone please advise how I remove this update and go back to


Thanks in advance

Posts: 209
Registered: ‎05-08-2012
My Device: PlayBook 64 Gb and Z10 LE
My Carrier: Vodafone

Re: URGENT! downgrade to

First I would like you to do a Back Up of your PlayBook using your computer and BlackBerry Desktop Software.

This can be downloaded for free from http://us.blackberry.com/apps-software/desktop/

After the Back Up is complete I need you to unplug your PlayBook and then push and hold down the Power Button until the unit Force Powers Off.

Now, while Desktop Software is still open on your computer and the PlayBook Powered Off, Connect the PlayBook to your computer.

You should see and error screen from Desktop Software pop up that has the options to Retry, Update, or Cancel.

QUICKLY choose the Update option.

This will erase all the information off of your PlayBook and Re-Write the Software back onto it. Once it's complete your PlayBook will need to go back through the setup wizard, and you can then perform a restore using Desktop Software to return your information. The only thing that won't come back after the restore are the apps that you downloaded from App World but they can be easily Re-Installed using the My World feature in App World.


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Posts: 19
Registered: ‎12-19-2011
My Device: Playbook, Torch 9800

Re: URGENT! downgrade to

Doesn't work for me. Windows 7-64

Full power off and disconnected.

Start BBDM. Plug in usb.

Playbook starts to boot.

Little error boxes pop up on windows about device drivers

could not be initialized or something but that is all.

BBDM give password prompt. No options as

indicated in the solutions.

Any other ideas?

Guru III
Posts: 32,144
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: URGENT! downgrade to

what version of Device Manager is installed on your PC?


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Posts: 19
Registered: ‎12-19-2011
My Device: Playbook, Torch 9800

Re: URGENT! downgrade to

Third time was lucky. That is the third time I tried reboot with

cable connected and BBDM running, I got the prompt and

was able to reinstall.


Or maybe that should be third time unluck, as it seems you

cannot restore a backup made when on 668 to a PlayBook

running 358. That is stupid.


Low and behold though, turns out the bbb file is actually

a zip file, so working on saving the handful of pictures,

which is all I really care about.