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Developer
Posts: 195
Registered: ‎05-09-2012
My Device: Playbook, Z10 LE

Unable to install the driver on Windows 7

When I install the driver from the playbook on WIndows 7, whenever I plug it in. It still wants to install the driver. I have reinstalled it, rebooted it, etc. numerous times but the device does not get an IP address via USB.

Forums Veteran I
Posts: 1,945
Registered: ‎11-28-2011
My Device: PlayBook 32 & 64 GB & Torch 9860, Z30
My Carrier: Wind Mobile

Re: Unable to install the driver on Windows 7

Google the following BlackBerry Knowledge Base articles. KB27204, KB26904 and KB27679. These might help you.
Guru III
Posts: 32,134
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Unable to install the driver on Windows 7

look those up here

http://btsc.webapps.blackberry.com/btsc/microsites/searchEntry.do

 




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Developer
Posts: 195
Registered: ‎05-09-2012
My Device: Playbook, Z10 LE

Re: Unable to install the driver on Windows 7

Well, there is nothing like:

 

Research In Motion Network Device

 

That's on Windows 7 - 32bit SP1

 

On another laptop with WIndows 7 64bit, the playbook connects properly.

Guru III
Posts: 32,134
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Unable to install the driver on Windows 7

BlackBerry Device Service might be an old version.

 

You can uninstall it from control panel, connet playbook and it should reinstall again. It can take a few minutes depending on your PC.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V