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BlackBerry® PlayBook™

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New Contributor
Posts: 2
Registered: ‎03-23-2013
My Device: playbook
My Carrier: 441302727737

Unlocking password linked to non active email?? - HELP

Hi we bought our daughter this for Xmas, she has since left home and left the tablet with us, but we can't use it as to unlock it you need to put in her email address etc, as we are not talking we can't ask her, any ideas on how i can bypass this, do I need to do a factory reset??

Forums Veteran I
Posts: 1,945
Registered: ‎11-28-2011
My Device: PlayBook 32 & 64 GB & Torch 9860, Z30
My Carrier: Wind Mobile

Re: Unlocking password linked to non active email?? - HELP

The best thing to do all around, is to talk to your daughter and get her BlackBerry ID ((usually the email address) and the password she installed when she first set it up. Otherwise this will cause you a lot of trouble.
New Contributor
Posts: 2
Registered: ‎03-23-2013
My Device: playbook
My Carrier: 441302727737

Re: Unlocking password linked to non active email?? - HELP

not talking at all
Super Contributor
Posts: 349
Registered: ‎01-02-2013
My Device: pb
My Carrier: none

Re: Unlocking password linked to non active email?? - HELP

[ Edited ]

nikkinoo wrote:
not talking at all


If you can get into the playbook go to settings,  security, security wipe. Create a brand new blackberry when the os  is reinstalled. 

 

If you can't get into playbook because of an entry password, enter any old password ten times. Same result. 

 

You will have no access to any apps purchased on the original id

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