12-27-2011 10:09 AM
HELP! During setup, Playbook tries to update software - after 8 tries it still says, "unable to install". Can I skip this & go to the desktop? If not, what are my options? The only choices I am offered are "Retry" & "Turn Off". Thanks for any help.
12-27-2011 04:56 PM
12-29-2011 06:19 AM
Thanks for your suggestion. I tried it, but I get a message - "setup incomplete, disconnect & complete setup". I guess I'll just have to bite the bullet & pay for some tech support. Thanks again!
12-29-2011 08:55 AM
Once you connect the PB to usb it will automatically start powering up, hit the power button to shut it down. You will then get a popup message on the Desktop software with 3 options , one of which is 'Update' but the PB has to be off or you'll get the other message. Click the update button and it'll start updating.
03-13-2012 05:59 PM
I have tried this trick twice and everything starts well. Then, after 40 minutes of downloading, my Playbook suddenly turns on again and everything stops. How can I get around this?
Any suggestions would be greatly appreciated.
03-13-2012 06:40 PM
I watched more closely the third time I tried it and saw that the download completed and the install was at the very end when suddenly there was a "failed to install" message (Next time I will write down exactly what it says). Then the Playbook started and demanded to be connected to a wifi network.
I think something similar must have happened when I tried the setup on wifi at the library. I left the screen blank to save battery power (no electrical outlet) so I didn't see the entire sequence but after about an hour I got another update failed message.
If no one can help me with this specific problem, is there any place in Toronto where I can take this thing and get some hands-on help?