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BlackBerry® PlayBook™

Posts: 248
Registered: ‎02-14-2012
My Device: PassPort, Z30
My Carrier: Bell

Updated BlackeBerry Desktop has broken Windows 7 connection

I downloaded the Desktop upgrade and installed the new Windows driver however my PB will not connect. Windows 'beeps' when I plug it in, indicating some sort of connection but there is no connection to the Desktop program. My PB shows up in Windows File Explorer as "CD Drive PlayB" and I am able to access the new drivers to install them. Installed the drivers but when I connect my PB the PB screen still says "PlayBook is trying the install the required drivers ....." I rebooted Windows several times to be sure the driver was being loaded. Checking in Windows Task Manager - RIMBBLaunchAgent is running, as is RIM.Desktop.Auto.Update.

Trusted Contributor
Posts: 213
Registered: ‎09-01-2012
My Device: Blackberry Playbook 32GB
My Carrier: none at present

Re: Updated BlackeBerry Desktop has broken Windows 7 connection

Why are you trying to update a windows driver on a playbook