Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® PlayBook™

Reply
Highlighted
New Contributor
Posts: 3
Registered: ‎01-02-2013
My Device: Blackberry Playbook 16GB
My Carrier: Rogers

Updating software problem

I have a blackberry playbook and it asks me to update the software to version 2.1.0.1314 and I click it. Every time it tries to download it always says "the software update was interrupted. Pleas save any work and restart the table to try again". Ive done that many times but it still will never update, how can i fix this?

Forums Veteran I
Posts: 1,945
Registered: ‎11-28-2011
My Device: PlayBook 32 & 64 GB & Torch 9860, Z30
My Carrier: Wind Mobile

Re: Updating software problem

It sounds like a disconnect is occurring on your router. Unplug the power supply to your router for 1 minute then reconnect. After the router boots up, try the download again.