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Contributor
Posts: 13
Registered: ‎03-20-2012
My Device: Plauybook
My Carrier: Rogers
Accepted Solution

Updating tablet os...taking forever!

I'M JUST UPDATING THE BLACKBERRY TABLET OS AND IT IS TAKING FOREVER TO JUST INSTALL MODULE 1...ALMOST 45 MINUTES NOW...MY COMPUTER IS WORKING AND NOT FROZEN...IS THIS TYPICAL OF AN UPDATE? CAN I TURN OFF MY COMPUTER AND MAYBE RESTART IT?

 

rick

Posts: 96,070
Likes: 24,627
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Updating tablet os...taking forever!

I'm not sure of your definition of 'forever' but I'd advise you to leave it connected and updating as it... I've seen it take several hours for a 300bm+ upgrade.

 

Are you updating wirelessly, or via the BlackBerry Desktop software?



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Forums Veteran I
Posts: 1,945
Registered: ‎11-28-2011
My Device: PlayBook 32 & 64 GB & Torch 9860, Z30
My Carrier: Wind Mobile

Re: Updating tablet os...taking forever!

I have not done an update via DM but I know it is a lengthy process compared to OTA.
Contributor
Posts: 13
Registered: ‎03-20-2012
My Device: Plauybook
My Carrier: Rogers

Re: Updating tablet os...taking forever!

it seems longer than normal..about an hour and a half trying to install the 1st module...am doing it wireless and through Desktop Manager on my laptop.

Posts: 96,070
Likes: 24,627
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Updating tablet os...taking forever!

Technically, that's not wireless, if you're doing it through the Desktop Software (even if your laptop is connected via wifi, that would make it even slower, I suspect).

 

Let it sit.



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Contributor
Posts: 13
Registered: ‎03-20-2012
My Device: Plauybook
My Carrier: Rogers

Re: Updating tablet os...taking forever!

Do you think there would be an issue if my laptop was using Windows 8? It's still trying to install Module 1..

Posts: 96,070
Likes: 24,627
Solutions: 6,422
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Updating tablet os...taking forever!

Did your laptop and BBDesktop Software connect and recognize the PlayBook?

if yes, then your Windows is not a problem.



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Contributor
Posts: 13
Registered: ‎03-20-2012
My Device: Plauybook
My Carrier: Rogers

Re: Updating tablet os...taking forever!

yes it did...still installing module 1.....

Posts: 96,070
Likes: 24,627
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Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Updating tablet os...taking forever!

Hang tight.


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Highlighted
Contributor
Posts: 13
Registered: ‎03-20-2012
My Device: Plauybook
My Carrier: Rogers

Re: Updating tablet os...taking forever!

Still hanging....what would happen if my Playbook runs out of battery? I never checked it before updating.