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New Contributor
Posts: 4
Registered: ‎10-29-2012
My Device: BlackBerry PlayBook
My Carrier: Vodafone

Upgraded to new OS for PlayBook and now App World won't open

[ Edited ]

Hi updated my OS last night on my PlayBook and now App World won't open?

 

The load symbol just spins around in the Centre with the blue screen in the background? 

 

Everything else works fine, deleted my wifi setting and switched off and on but still no luck! 

 

HELP!!

 

Thanks 

Posts: 96,067
Likes: 24,621
Solutions: 6,421
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Upgraded to new OS for PlayBook and now Apple World won't open

I think you might mean "AppWorld"?

 

Don't turn off and back on... do a restart: touch the battery icon > restart.

Connect again to Wifi and try again.



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New Contributor
Posts: 4
Registered: ‎10-29-2012
My Device: BlackBerry PlayBook
My Carrier: Vodafone

Re: Upgraded to new OS for PlayBook and now Apple World won't open

Tried all that thanks before posting on the forum and have just tried again for good measure.... Still no joy! 

 

HELP!!

 

Highlighted
Posts: 96,067
Likes: 24,621
Solutions: 6,421
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Upgraded to new OS for PlayBook and now Apple World won't open

[ Edited ]

It's just so hard to read minds here and know what you have done before, if you don't say.

You only said "and switched off and on but still no luck" so I figured that was it.

 

Try one or both of the workarounds suggested in this KB article, I know it refers to an older version of the PB OS, but you never know, might solve it.

 

Article ID: KB26939 When BlackBerry App World is opened on the BlackBerry PlayBook only a purple background is displayed and no functionality is available

 

Unless you've already tried those things also?



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Forums Advisor I
Posts: 527
Registered: ‎09-16-2012
My Device: BB PlayBook (32 GB Wi-Fi OS 2.1.0.1314), Torch 9810 (OS 7.1.0.746), Z10 (OS 10.3.1.1581)

Re: Upgraded to new OS for PlayBook and now Apple World won't open


JSanders wrote:

It's just so hard to read minds here and know what you have done before, if you don't say.

You only said "and switched off and on but still no luck" so I figured that was it.

 

Try one or both of the workarounds suggested in this KB article, I know it refers to an older version of the PB OS, but you never know, might solve it.

 

Unless you've already tried those things also?


J, I don't see a link to the KB article... Smiley Wink

 

Posts: 96,067
Likes: 24,621
Solutions: 6,421
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Upgraded to new OS for PlayBook and now Apple World won't open

Look again.



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Forums Advisor I
Posts: 527
Registered: ‎09-16-2012
My Device: BB PlayBook (32 GB Wi-Fi OS 2.1.0.1314), Torch 9810 (OS 7.1.0.746), Z10 (OS 10.3.1.1581)

Re: Upgraded to new OS for PlayBook and now Apple World won't open


JSanders wrote:

Look again.


After the edit, I see it now...

 

Posts: 96,067
Likes: 24,621
Solutions: 6,421
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Upgraded to new OS for PlayBook and now Apple World won't open


chaosdivine wrote:

JSanders wrote:

Look again.


After the edit, I see it now...

 


I do too Smiley Wink

Had yet to find the KB. Found it.



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New Contributor
Posts: 4
Registered: ‎10-29-2012
My Device: BlackBerry PlayBook
My Carrier: Vodafone

Re: Upgraded to new OS for PlayBook and now Apple World won't open

Thanks again for the info but unfortunately neither has worked/helped.....

I wasn't expecting you to be a mind reader as it was my 1st time on here and 1st ever post/problem I wasn't sure what information people needed so sorry!

Thanks

C
Posts: 96,067
Likes: 24,621
Solutions: 6,421
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Upgraded to new OS for PlayBook and now Apple World won't open

I know, but just trying to get ALL of the info you know. It does help.

 

You can try debricking the Playbook  and reloading the OS. That's drastic, but might solve it.

 

If I were you, I'd give it another day. Try with your Playbook connected to another wifi router at work or a free open hotspot like McDonalds or Starbucks or a local library.

 

If you want the instructions on debricking, let me know.

 

Or you can also call your Playbook support number and see if they have another workaround.



1. If any post helps you please click the Like Button below the post(s) that helped you.
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