Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® PlayBook™

New Member
Posts: 1
Registered: ‎04-02-2013
My Device: PlayBook
My Carrier: None

Video Chat Problems, one camera not working

My sister and I have been tryingto get a video chat going but keep running into problems. Whenever we connect, regardless of weather I call her or she calls me or if it's by PIN or email, her front camera doesn'r work. Sometimes I get a frozen image and sometimes it is just a black screen. Same thing if she uses her Z10. She can see me fine and the audio works well both ways. Her husband owns one as well and it's the same thing. Their internet connection is fine as is mine and it just seems weird. Any input would be appreciated.


Posts: 236
Registered: ‎07-27-2012
My Device: BlaclBerry PlayBook 16gb, BlackBerry dev alpha
My Carrier: Airtel

Re: Video Chat Problems, one camera not working

which PlayBook OS is she using.. did she updated the PlayBook?

Forums Veteran I
Posts: 1,945
Registered: ‎11-28-2011
My Device: PlayBook 32 & 64 GB & Torch 9860, Z30
My Carrier: Wind Mobile

Re: Video Chat Problems, one camera not working

I would take a guess and say your sister and husband have a slow Internet connection. I would go on the Internet and search for an App that will check your Internet Speed and give a comparison with other users. You should do the same, use the same speed App and compare results.