Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® PlayBook™


Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.


Reply
New Contributor
Posts: 9
Registered: ‎03-28-2012
My Device: playbook
My Carrier: att

Video Chat: bad wifi connection after OS2.0 update

Hi, I have 4 playbooks, one for myself and three for my family living oversea. I bought three playbooks for my family for video chat. It worked fine (except huge e-mail problems=another issue) until I updated to OS2.0 one month ago. I have following problems after OS2.0 1) Video chat program cannot always on to wi-fi and to receptible the incoming calls. When I know I am receiving or calling, I have to restart playbook or / disconnect wifi and connect again to establish the wi-fi connection for the Video chat. (while I am having this problem I can use internet without problem) 2) When I was in the older OS before OS2.0 it did not have this problem. Once established the wifi connection, it does not disconnect wi-fi so soon like this new OS2.0. I need help for 1) Is there any way to solve this problem? for 2) I'd rather go back to my old OS system. I searched every where for the old OS (OS1?) but I could not find it. Please let me know how to go back to the old OS system. I appreciate your help. Thank you!
Super Contributor
Posts: 367
Registered: ‎09-22-2012
My Device: Playbook 32
My Carrier: 3

Re: Video Chat: bad wifi connection after OS2.0 update

2.1 is current version. 

________
New Contributor
Posts: 9
Registered: ‎03-28-2012
My Device: playbook
My Carrier: att

Re: Video Chat: bad wifi connection after OS2.0 update

Maybe I wrote the wrong version number,but I am using the NEWEST version. The older version I purchased in March was better, at least. If someone who knows how to go back to the older version please let me know.
Highlighted
Super Contributor
Posts: 367
Registered: ‎09-22-2012
My Device: Playbook 32
My Carrier: 3

Re: Video Chat: bad wifi connection after OS2.0 update

You can't, not without hacking it anyway and we don't go there.

 There's just over a million playbooks working fine on 2.1 so I would look elsewhere for your problem. Try reinstalling 2.1 latest vis desktop.

________