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Contributor
Posts: 11
Registered: ‎06-15-2011
My Device: BlackBerry Tablet OS 1.0.6.2390 Bridge version:1.0.093 BBM version: 5.0.3.22
My Carrier: Verion
Accepted Solution

Video player frezzes

When I play movies connected to my TV via HDMI cable. The movie will freeze and I have to restart my playbook. Any suggestions on how to fix?

Guru III
Posts: 32,190
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Video player frezzes

is it happening with in the screen dim timeout or just random?

 

I have not played a video via HDMI since this last update to 1.0.5.2342, but will test soon.

 




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Contributor
Posts: 11
Registered: ‎06-15-2011
My Device: BlackBerry Tablet OS 1.0.6.2390 Bridge version:1.0.093 BBM version: 5.0.3.22
My Carrier: Verion

Re: Video player freezes

I don't remember if the playbook screen dimmed. I know when I got a new message it happened the first time. Then I restarted the playbook and sent myself an email but the movie kept playing. It will freeze on the playbook and a message will pop up that says  the video player stopped working please restart to fix. When I retard it works fine for a while then will freeze again. It is just very frustrating.

Guru III
Posts: 32,190
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Video player freezes

what type of videos are you playing? I have played a divx version of How to train a dragon and it worked very well.

 

Just want to rule out if it is a type of video.

 

 

can you record a video on playbook and play it ok?

 




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Contributor
Posts: 11
Registered: ‎06-15-2011
My Device: BlackBerry Tablet OS 1.0.6.2390 Bridge version:1.0.093 BBM version: 5.0.3.22
My Carrier: Verion

Re: Video player freezes

It's in mp4 format. I don't know how to change the format.  If you don't mind telling me I will try that way. Thanks

Guru III
Posts: 32,190
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Video player frezzes

handbrake can change the format, but mp4 should be fine. for a test please video a show or something with playbook and try it with HDMI. i wonder if its the vid you have or an issue with the playbook. i will be testing it a bit tomorrow night since a great hockey game is on tonight

 




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Contributor
Posts: 11
Registered: ‎06-15-2011
My Device: BlackBerry Tablet OS 1.0.6.2390 Bridge version:1.0.093 BBM version: 5.0.3.22
My Carrier: Verion

Re: Video player frezzes

I played another movie and tv show they both played fine and looked great on my tv. I think it might of been the file. Thanks again.
Guru III
Posts: 32,190
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Video player frezzes

good to hear it, come back if you have any more issues or questions.

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


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Want to thank me? Buy my KnottyRope App here


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Highlighted
Contributor
Posts: 32
Registered: ‎05-23-2011
My Device: playbook
My Carrier: sprint

Re: Video player frezzes

I have the same issue. The MP4 movie freezes up about half way through when I am connect to the tv via HDMI cable.