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New Contributor
Posts: 8
Registered: ‎06-21-2012
My Device: Tablet
My Carrier: T-Mobile

Voice chat not working

Voice chat was working for 2weeks. However, the past 2 days, it's not working at all anymore. My boyfriend is vacationing in the middle east and I am in the US.  It is supposed to be our means of communication. I have excellent Wifi connection but he said, my name has a "gray video" and thus cannot call me. And him as well.. I tried to restart but call won't get through... "the contact is not available" is such frustrating.. How can we troubleshoot this problem... Help please!!!!

 

 

Posts: 95,181
Likes: 24,505
Solutions: 6,379
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Voice chat not working

It's been noticed today that many are having problems with VIDEO chat.

Standby, maybe there will be an answer soon.



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Forums Veteran I
Posts: 1,945
Registered: ‎11-28-2011
My Device: PlayBook 32 & 64 GB & Torch 9860, Z30
My Carrier: Wind Mobile

Re: Voice chat not working

You may want to try a reset on both PlayBooks. Tap the battery icon, tap restart. Wait for a reboot.
Also there are some countries that ban the operation of Video Chat. Two that are listed are Saudi Arabia and the United Arab Emirates. You can check this out by Google BLACKBERRY knowledge base article KB27203.
New Contributor
Posts: 8
Registered: ‎06-21-2012
My Device: Tablet
My Carrier: T-Mobile

Re: Voice chat not working

Could u please provide exact link?? And I saw 2 other topics similar to mine. What is RIM's contact in the US? 

Forums Veteran I
Posts: 1,945
Registered: ‎11-28-2011
My Device: PlayBook 32 & 64 GB & Torch 9860, Z30
My Carrier: Wind Mobile

Re: Voice chat not working

Rim Support
Tel:
Canada Toll Free: 1-877-644-8405
United States Toll Free: 1-877-644-8410
Puerto Rico Toll Free: 1-855-651-4936
Posts: 95,181
Likes: 24,505
Solutions: 6,379
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Voice chat not working


nuescapn wrote:

Could u please provide exact link?? And I saw 2 other topics similar to mine. What is RIM's contact in the US? 


Article ID: KB27203 Default BlackBerry PlayBook tablet applications versus content available per country



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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Posts: 95,181
Likes: 24,505
Solutions: 6,379
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Voice chat not working


nuescapn wrote:

Could u please provide exact link?? And I saw 2 other topics similar to mine. What is RIM's contact in the US? 


nuescapn , what OS release are you BOTH using on the Playbook, please confirm the exact release from Options > About.



1. If any post helps you please click the Like Button below the post(s) that helped you.
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Guru III
Posts: 32,190
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Voice chat not working

try it now and see if it works

 




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Posts: 95,181
Likes: 24,505
Solutions: 6,379
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Voice chat not working


nuescapn wrote:

Voice chat was working for 2weeks. However, the past 2 days, it's not working at all anymore.


You should find this working again, now, please test and let us know.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
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PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
Posts: 8
Registered: ‎06-21-2012
My Device: Tablet
My Carrier: T-Mobile

Re: Voice chat not working

OS 2.1