Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® PlayBook™

New Member
Posts: 1
Registered: ‎01-04-2013
My Device: Playbook 16GB
My Carrier: Vodafone
Accepted Solution

Want to have my Playbook back

[ Edited ]

It was a great deal in May 2012 buying a Blackberry Playbook, we had lot's of fun together. Smiley Wink


Well, unfortunately in November the USB connector appeared to be defect and I had to return the Playbook to the store where is was bought from. Now after more than 6 weeks the guys at Media Markt (Sinsheim, Germany) keep telling me it is for repair and they don't have any feedback from the repair service centre when the repair is suposed to be finished.


Do someone know where Media Markt is typically sending the Playbook to for repair? I would like to contact them directly hoping to get better answers.




Guru III
Posts: 32,226
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Want to have my Playbook back

Media Markt should be doing something about this. you should call them and ask for more info and where is it in queue


Click here to Backup the data on your BlackBerry Device! It's important, and FREE!

Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.

SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope

Want to thank me? Buy my KnottyRope App here

BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V

New Developer
Posts: 10
Registered: ‎01-05-2013
My Device: Playbook
My Carrier: Vodafone

Re: Want to have my Playbook back

in general, your Store will send your device to there distributor and they send them forward.

The German law states, that the repair schould be done in an "appropriate time". No direct definition what this means is given, but my experience are no longer than 4 weeks.

so issue them an ultimatum. possible are two more weeks and then you go the next steps.