02-07-2014 08:06 PM
I got my playbook about 3 months ago directly from this website. Now, my wifi stopped working completely. My playbook cannot even connect to a modem. In an attempt to fix it, just incase I messed with some option somewhere, I reset it to factory settings. Now it is stuck after choosing a language because it NEEDS to connect to the internet in order to create an account on the playbook. So, I now have a useless playbook that I cannot even listen to music or look at books with or anything. Ive looked EVERYWHERE for support, since there is a one year warranty on faulty equiptment I expected easy connection to employees. There is no phone number I can call because they require a ticket number which I cannot get. I tried to do technical support direct online but it will not recognize my username for some strange reason, even though I know they do because I tried to create a new account but says the e-mail has already been used. What else can I do? I even tried calling the blackberrie smartphones technical service phone# since they are the only ones with a technical support number but they wont answer either. I also tried the spanish number, since if you click the i need spanish number it gives you a new phone number but that number does not work!
What am I to do now? isnt this grounds for a lawsuit or something?
02-19-2014 08:17 PM
02-19-2014 08:36 PM
02-19-2014 09:30 PM
02-20-2014 04:52 PM
Not sure where you can go from here. Unfortunate that people who are far more knowledgable than I have not offered any assistance. Like I say this forum is gradually dieing.
With some other issues there have been suggestions to hold down both of the volume buttons, both up and down, at the same time for about 20 seconds. Can't remember what this does, I think it is some sort of hard reboot. At this point you can't lose.
You need to get to the Settings function and do a Security Wipe.
02-20-2014 10:36 PM
you are correct, I cannot get in the desktop screen at all, So I cannot move any options around in the playbook itself.
Install BlackBerry Link on your computer, then turn the power off on the PlayBook, connect it to the computer and it should then offer you to repair the OS, do this
BTW you will loose all information that are already on the PlayBook (documents, photos, video, etc...), the program can be re-install if you use the BBID
I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700
02-21-2014 11:24 AM
First I would like you to do a Back Up of your PlayBook using your computer and BlackBerry Desktop Software.
This can be downloaded for free from http://us.blackberry.com/apps-software/desktop/
After the Back Up is complete I need you to unplug your PlayBook and then push and hold down the Power Button until the unit Force Powers Off.
Now, while Desktop Software is still open on your computer and the PlayBook Powered Off, Connect the PlayBook to your computer.
You should see and error screen from Desktop Software pop up that has the options to Retry, Update, or Cancel.
QUICKLY choose the Update option.
This will erase all the information off of your PlayBook and Re-Write the Software back onto it. Once it's complete your PlayBook will need to go back through the setup wizard, and you can then perform a restore using Desktop Software to return your information. The only thing that won't come back after the restore are the apps that you downloaded from App World but they can be easily Re-Installed using the My World feature in App World.
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