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11-26-2012 05:02 AM
Hi I've just updated my playbook to the new 2 1088 software and my wifi connection has been lost at home. Every time I try to connect the playbook shows the virgin media hub connection but the password for the hub is not being accepted? The wifi used to work until I updated the software. Very frustrated ...need help.. thanks in anticipation!
11-26-2012 05:22 AM
Check the below KB article on wi-fi troubleshooting -
If your query is resolved then please click on “Accept as Solution”
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11-27-2012 12:40 AM
Thank you for the reply. I've tried without success using those articles. I'm now really frustrated because I wiped everything on my playbook, (after storing everything), but now trying to re-start the playbook I can't even get past the connect to wifi stage because the playbook won't accept the password of my virgin router.
11-27-2012 05:47 AM
Lets try to get you through this. That Virgin router is known to be troublesome. Try to find out how to reset the router to factory settings, theres probably a button to hold in, and try again using the wifi key they provided on the label or instruction card.
11-27-2012 11:01 AM
I'm having the same Wifi connection issue at my work since the 18.104.22.1688 update (update performed on 10/21/2012 ). It's an open network and was able to connect with no problem before the update. Also, I was not able to connect on an open network at a local restaurant 2 days ago.
I'm able to connect to the Internet at McDonald's on their open network.
Any ideas on how to resolve this?