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BlackBerry® PlayBook™

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Trusted Contributor
Posts: 130
Registered: ‎04-29-2011
My Device: BB PlayBook, BB Z10 (replaces my Motorola BIONIC), Apple iPhone5; iPhone3S
My Carrier: T-Mobile

WiFi stopped after software update

So, I just unboxed my new playbook, ran through the setup, and started off good.  When I got to the point to setup WiFi it worked, then it downloaded the software update.  After the restart I finished the setup.  Now when go into the browser I can't get an internet connection.  My wireless network is suppose to present a login page that will then allow me to authenticate so I can get through the firewall.

 

Now this worked when I first turned the device on. It stopped working after the software update.  Now I get 'Unknown Error' in the browser.  What happended? I turned off popup blocker, no change.

 

I am trying to find a tech support number, cannot.  Not too crazy at this point about RIM support.

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Guru III
Posts: 32,244
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: WiFi stopped after software update

reboot your router?

can other device surf the internet?

 

There is free support for 90 days

 

http://us.blackberry.com/support/playbook-support/contact.jsp

 




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Trusted Contributor
Posts: 130
Registered: ‎04-29-2011
My Device: BB PlayBook, BB Z10 (replaces my Motorola BIONIC), Apple iPhone5; iPhone3S
My Carrier: T-Mobile

Re: WiFi stopped after software update

All other devices working.  Not able to reboot router

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QNX + Android = BB10 = The only platform that offers the freedom of choice.
Contributor
Posts: 29
Registered: ‎04-22-2011
My Device: Playbook & Bold 9700
My Carrier: ATT

Re: WiFi stopped after software update

I had the same issue on Saturday.  I spent 2.5 hours on the phone with tech support.  Return it and get yourself a new one!

Trusted Contributor
Posts: 130
Registered: ‎04-29-2011
My Device: BB PlayBook, BB Z10 (replaces my Motorola BIONIC), Apple iPhone5; iPhone3S
My Carrier: T-Mobile

Re: WiFi stopped after software update

After 3 hours, tech support indicated that there is a known problem with the software update.  They told me to check back next week.  Did they tell you to return yours for a new one?

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QNX + Android = BB10 = The only platform that offers the freedom of choice.
Contributor
Posts: 29
Registered: ‎04-22-2011
My Device: Playbook & Bold 9700
My Carrier: ATT

Re: WiFi stopped after software update

Mine wasn't seen by my computer as a drive so i had no other choice but to return it for a new one.
Contributor
Posts: 17
Registered: ‎04-24-2011
My Device: storm2
My Carrier: telus

Re: WiFi stopped after software update

instead of using the "Browser", use any other internet app such as Yahoo. when the main Yahoo page comes up tap the address area on the top of the screen and select Google. if this works you will end up on the main google search page,
works for me