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New Contributor
Posts: 5
Registered: ‎10-27-2012
My Device: Curve 9300
My Carrier: Telus

Wifi Connection Dropping Periodically

Most recently my Wifi connection has been periodically dropping even though there is a strong signal.  My modem  and router appear to functioning just fine.  I have never had this issue before.  How do I stop this from happening? 

Retired
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Wifi Connection Dropping Periodically

Hello Meka79 and welcome to the BlackBerry Support Community Forums.

 

Sorry to hear you're having an issue with your Wi-Fi network.

 

Does this happen with all networks to which you connect or one in particular?

 

Please see KB13299 to run a Wi-Fi diagnostic.

 

Let us know the result.

 

Thank You.

 

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

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New Contributor
Posts: 5
Registered: ‎10-27-2012
My Device: Curve 9300
My Carrier: Telus

Re: Wifi Connection Dropping Periodically

Thanks for your help,. However my issue is with my playbook. Would have any solutions for this device?
Retired
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Wifi Connection Dropping Periodically

So sorry Meka79, the article is KB26096.

 

Hope this helps.

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



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Guru III
Posts: 32,190
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: Wifi Connection Dropping Periodically

Look at my tips on wifi

Speed-up-BlackBerry-Wi-Fi-connections-a-knottyrope-tip

 

 




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