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BlackBerry® PlayBook™

New Member
Posts: 1
Registered: ‎02-06-2013
My Device: Bold 9780
My Carrier: Telus

Wifi connection problems

I have tried all the wifi connection troubleshooting on the forums - but I am unable to get my internet to work. It states that i'm connected to the internet, I have full green bars - but nothing that requires the internet actually works.

I got my PB as a gift in June 2012 and therefore do not have the receipt and therefore I'm not even sure if I'm on waranty.  I leave the country in 1 week so I need to get it fixed ASAP.


Also - everything was working just fine a few days ago - but today nothing.


Any help would be greatly appreciated as i'm becoming quite desperate.



Trusted Contributor
Posts: 167
Registered: ‎05-03-2012
My Device: playbook
My Carrier: n-a

Re: Wifi connection problems

It's not clear what your situation is - does the PlayBook no longer connect on your home wifi or does it no longer connect to any wifi anywhere?

Trusted Contributor
Posts: 100
Registered: ‎11-29-2012
My Device: Torch 9860
My Carrier: Fido

Re: Wifi connection problems

Make sure you can connect to the Wi-Fi network using other devices.


A common mistake I make is not setting the profile to hidden when I make it on the PlayBook side and then the device never sees the network

Forums Veteran I
Posts: 1,945
Registered: ‎11-28-2011
My Device: PlayBook 32 & 64 GB & Torch 9860, Z30
My Carrier: Wind Mobile

Re: Wifi connection problems

Try unplugging your router fir a minute, plug it back in again and then reboot the PlayBook. Then try the connection again.