02-03-2013 04:12 AM
I would appreciate some help.
Having successfully used Print to Go on my Windows 7 64 bit machine, I am now at a loss. I upgraded to Windows 8 and it does not function.
I have uninstalled the antivirus, installed Print to go and no luck. I have searched many forums and tried numerous things to try and fix it but it just does not work. even creating a new user.
When I have reinstalled it I never get the question about password connection like I did to start with. I wonder if that is saved locally (not uninstalled) and reused or if it is not even getting that far.
Print to go is integral to what I do - It is like losing a hand not having it available.
All suggestions welcome.
Solved! Go to Solution.
02-03-2013 10:23 AM
I have no experience with Win8 yet - but - based on Win7 here are some ideas. After all your efforts to fix the problem there is very likely an incompatibility issue here.
- check if Win8 allows applications to run in their 'native' (older Win OS) mode. Win7 has this feature. Microsoft help should be able to help there.
- since as far as I can tell print to go was written by BlackBerry (not sure) I would call BlackBerry support and report the problem.
02-03-2013 10:37 AM
Having installed playbook on an older Windows 7 64bit laptop and seen it work perfectly, I have further insigh into the problem.
If I tried logged into blackberry but put the wrong password in for the playbook, I got the same error message as with the Windows 8 machine.
When I initially logged in with the old Windows7 Desktop I ticked the remember me box.
What I would like to do is find that log in box again; I haven't seen it apear even when uninstalling and reinstalling.
Any ideas anyone?
02-03-2013 01:19 PM
Yes I have done that
Here is part of the report
02-03-2013 04:23 PM
i also am running windows 8, and print to go, i don't have any problems at all,
all i did was change the printer (office2013) and followed on screen prompts
perhaps it might be an update issue with windows